Customer Service Specialist

4 weeks ago

Chicago, United States CVR Associates, INC Full time
Job DescriptionJob Description

CVR Associates is a dynamic consulting firm managing the Housing Choice Voucher program for the Chicago Housing Authority. CVR Associates is currently seeking Customer Service Specialists who will be responsible for assisting customers by answering a high volume of calls from participants, owners, property managers and applicants relative to the Housing Choice Voucher (HCV) program. If you enjoy speaking to customers and resolving issues and inquiries in a high volume setting, this may be a position for you. This position is critical to building a positive experience for the organization’s clients and as such, it is supported by all levels of the company management to attain top level customer service performance goals. The selected candidate must pass quarterly Call Center exams covering protocol, timeframes, procedures and program knowledge with a score of 85% or higher.

Essential Duties:

  • Explains in great detail the process, status, and results of annual and interim recertification's, transfers, inspections, abatements, and other aspects of CVR’s broad array of other activities associated with Voucher Services, Special Programs, Intake, and Inspections.
  • Will notify the teams of the necessity to schedule recertification appointments.
  • Gives explicit and detailed information to voucher holders as to the information that is needed for the recertification process (provides guidance to voucher holders through the recertification process); advises applicants of their status in Intake; entertains calls regarding landlord/tenant issues, and takes the necessary steps for resolution, etc.
  • Gives explicit information regarding the rent calculation process, and informs the inquiring clients as to how their specific rent calculation was determined.
  • Responding to calls from owners or property managers, the incumbent may be required to explain the “rent reasonableness” process related to rent adjustment(s).
  • Explains in detail the reason for the termination of the HAP contract, and the procedural steps necessary for reinstatement in the program.
  • Enters data and “case notes” into the company's internal systems
  • Directs non-program-related questions to the appropriate department and/or party.

Candidates must have:

  • Superior customer service abilities

  • High school diploma or GED

  • College coursework and business or technical school

  • A minimum of 1 year experience in an high volume, inbound call center/customer service environment

  • Basic computer and data entry skills

 

CVR Associates offers a comprehensive compensation and benefit package and career advancement opportunities.

CVR is an Equal Opportunity Employer

Company DescriptionCVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment. Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, Miami and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2 billion in affordable housing development for multiple clients.Company DescriptionCVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment. Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, Miami and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2 billion in affordable housing development for multiple clients.

  • Customer Service Specialist

    1 week ago

    Chicago, United States Bartesian Full time

    Customer Service Specialist Bartesian is a fast-growing, well-funded startup creating a new product category by giving consumers an effortless way to enjoy premium cocktails at home with the touch of a button. With Bartesian, there’s no need to buy and store countless bottles of mixers, or be an expert on complex drink recipes. To accommodate this...

  • Specialist, Customer Service

    2 weeks ago

    North Chicago, United States AbbVie Full time

    The Customer Service Specialist is responsible for supporting top-tier domestic customers including wholesale, largest regional, & retail accounts representing 98% of US pharma sales. Day-to-day order management utilizing the Order to Cash process to Customer Service, Specialist, Customer Experience, Monitoring, Business Partner by Jobble

  • Customer Service Specialist

    3 weeks ago

    Chicago, United States Orkin Full time

    Overview: **$18.00 to $21.00/Hr.** **We Need Your Next-Level Service Mindset at the **Best in Pests**.** As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and...

  • Customer Service Specialist

    4 weeks ago

    Chicago, United States Volta Full time

    **Customer Service Specialist** at Volta Charging Chicago We are seeking a **Customer Service Specialist** to join our **Service Operations** Team. Service Operations mission is to maintain the most beautiful stations with the highest uptime in the EV charging industry, and to support our electric vehicle drivers. At Volta were on a mission to accelerate the...

  • Customer Service Specialist

    3 weeks ago

    Chicago, Illinois, United States Orkin LLC Full time

    $18.00 to $21.00/Hr. We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service...

  • Customer Service Specialist

    3 weeks ago

    Chicago, United States Orkin LLC Full time

    $18.00 to $21.00/Hr. We Need Your Next-Level Service Mindset at the Best in Pests.   As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. ...

  • Customer Service Specialist

    3 weeks ago

    Chicago, United States Orkin LLC Full time

    $18.00 to $21.00/Hr. We Need Your Next-Level Service Mindset at the Best in Pests.   As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. ...

  • Customer Service Specialist

    4 weeks ago

    Chicago, United States CVR Associates Full time

    Job Description Job Description CVR Associates is a dynamic consulting firm managing the Housing Choice Voucher program for the Chicago Housing Authority. CVR Associates is currently seeking Customer Service Specialists who will be responsible for assisting customers by answering a high volume of calls from participants, owners, property managers and...

  • Customer Service Specialist

    2 months ago

    Chicago, United States Northwestern University Full time

    The Facilities Customer Support Specialist (CSR) provides support to internal (Facilities) and external (University) stakeholders to ensure Facilities can deliver safe, sustainable, and a reliable campus environment. Responsible for processing all activities included in the lifecycle of service requests from receipt through completion, ensuring data accuracy...

  • Specialist, Customer Service

    3 weeks ago

    Chicago, Illinois, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...

  • Specialist, Customer Service

    3 weeks ago

    Chicago, Illinois, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...

  • Customer Service Specialist

    4 days ago

    Chicago, United States Primera Engineers Full time

    The Public Outreach Specialist plays a pivotal role in bridging the gap between technical teams and homeowners. You'll complete administrative tasks, attends homeowner briefings, and assist homeowners with understanding of the program, filling out paperwork, and product selection. You'll guide them through all phases of the Program while ensuring outstanding...

  • Specialist, Customer Service

    1 month ago

    North Chicago, United States AbbVie, Inc Full time

    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services...

  • Specialist, Customer Service

    3 weeks ago

    North Chicago, United States AbbVie, Inc Full time

    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services...

  • Aptify Customer Service Specialist

    1 month ago

    Chicago, United States American Dental Association Full time

    ** Aptify Customer Service Specialist** **Job Category****:** Membership & Client Services **Requisition Number****:** APTIF001394 Showing 1 location **Job Details** **Description** The position is responsible for providing support to our Aptify customers. This individual must be able to work with team members to achieve a high level of customer support,...

  • Aptify Customer Service Specialist

    4 days ago

    Chicago, Illinois, United States American Dental Association Full time

    ** Aptify Customer Service Specialist** **Job Category****:** Membership & Client Services **Requisition Number****:** APTIF001394 Showing 1 location **Job Details** **Description** The position is responsible for providing support to our Aptify customers. This individual must be able to work with team members to achieve a high level of customer support,...

  • Customer Service Escalations Specialist

    4 weeks ago

    Chicago, United States Mixam Full time

    Job DescriptionJob DescriptionCustomer Service Escalations SpecialistFLSA Status: Non-ExemptAnnual Salary: $40,000 to $65,000 USDWork Location: Hybrid, Chicago, ILWho we areMixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive...

  • Customer Service Escalations Specialist

    3 weeks ago

    Chicago, United States Mixam Full time

    Job DescriptionJob DescriptionCustomer Service Escalations SpecialistFLSA Status: Non-ExemptAnnual Salary: $40,000 to $65,000 USDWork Location: Hybrid, Chicago, ILWho we areMixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive...

  • Specialist, Customer Service

    2 weeks ago

    North Chicago, United States AbbVie Full time

    **Company Description** The Customer Service Specialist is responsible for supporting top-tier domestic customers including wholesale, largest regional, & retail accounts representing 98% of US pharma sales. Day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines...

  • REVENUE TAX SPECIALIST TRAINEE

    2 weeks ago

    Chicago, United States State of Illinois Full time

    Are you ready to join our team? The Taxpayer Assistance Division of the Illinois Department of Revenue is Seeking to hire a highly motivated individual to be trained to respond to Illinois individual and business taxpayers inquiries at our Chicago o Tax Specialist, Trainee, Customer Service Specialist, Customer Service, Specialist, Revenue, Retail