Specialist, Customer Service

3 weeks ago

North Chicago, United States AbbVie, Inc Full time

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

The Customer Service Specialist is responsible for supporting top-tier domestic customers including wholesale, largest regional, & retail accounts representing 98% of US pharma sales. Day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. Timely research & resolution for customer inquiries related to shipping, pricing discrepancies, & product returns.

This position is responsible for supporting Customer Operation functions to drive sample EDI, IDOC, and inventory reconciliation with 3PL. This role drives collaboration with business partners throughout the organization to ensure customer loyalty. This includes achievement of the company's sales / revenue objectives measured by customer scorecards. Performance measurement must reflect the highest level of operational effectiveness & deliver exceptional customer service.

* Ownership of high-profile customer orders and samples including order entry, order status, document creation, order release tracking through order validations, suspicious order monitoring, IDOC error resolution, shipment tracking, sales recognition, document management, and reporting for various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, and clinical trials.
* Oversight of EDI IDOCs (monitoring and resolution).
* Escalate correspondence between stakeholders and cross-functional teams.
* Daily review of team open order monitoring and issue resolution.
* Identify inventory discrepancies and follow up with internal stakeholders, 3PL, or Global Information Technology teams to get timely and accurate resolution. Track and trend inventory reconciliation issues.
* Service to AbbVie National Wholesale Directors, Executives & OTC Leadership, AbbVie vendor's, wholesale/retail customers, sales force, health care providers, government, hospitals, and institutions.
* Design and generate standard/ad Hoc reports for tracking, monitoring, and analyzing data.
* Drive AbbVie project initiatives and deliverables to timeline/budget including all sample order activities.
* Drive Continuous Improvement:
* Develop Key Performance Indicators (KPIs) to ensure sample orders are processed and delivered according to customer needs.
* Identify and initiate process improvements where applicable for superior customer service.


* Compliance:
* Complete/

  • Specialist, Customer Service

    1 week ago

    North Chicago, United States AbbVie Full time

    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services...

  • Specialist, Customer Service

    4 days ago

    North Chicago, United States AbbVie Full time

    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...

  • Specialist, Customer Service

    2 days ago

    North Chicago, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in...

  • Specialist, Customer Service

    3 days ago

    North Chicago, United States AbbVie Full time

    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...

  • Specialist, Customer Service

    4 days ago

    North Chicago, United States Abbvie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services...

  • Specialist, Customer Service

    7 days ago

    North Chicago, United States AbbVie Full time

    Job DescriptionJob DescriptionCompany DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and...

  • Customer Service Specialist

    1 month ago

    North Charleston, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO021360 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. At Orkin, we provide the most accurate,...

  • Customer Service Specialist

    7 days ago

    Chicago, United States Volta Full time

    **Customer Service Specialist** at Volta Charging Chicago We are seeking a **Customer Service Specialist** to join our **Service Operations** Team. Service Operations mission is to maintain the most beautiful stations with the highest uptime in the EV charging industry, and to support our electric vehicle drivers. At Volta were on a mission to accelerate the...

  • Customer Service Specialist

    7 days ago

    Chicago, United States CVR Associates Full time

    Job Description Job Description CVR Associates is a dynamic consulting firm managing the Housing Choice Voucher program for the Chicago Housing Authority. CVR Associates is currently seeking Customer Service Specialists who will be responsible for assisting customers by answering a high volume of calls from participants, owners, property managers and...

  • Customer Service Specialist

    1 week ago

    Chicago, United States CVR Associates, INC Full time

    Job DescriptionJob DescriptionCVR Associates is a dynamic consulting firm managing the Housing Choice Voucher program for the Chicago Housing Authority. CVR Associates is currently seeking Customer Service Specialists who will be responsible for assisting customers by answering a high volume of calls from participants, owners, property managers and...

  • Customer Service Specialist

    1 month ago

    Chicago, United States Northwestern University Full time

    The Facilities Customer Support Specialist (CSR) provides support to internal (Facilities) and external (University) stakeholders to ensure Facilities can deliver safe, sustainable, and a reliable campus environment. Responsible for processing all activities included in the lifecycle of service requests from receipt through completion, ensuring data accuracy...

  • Specialist, Customer Service

    2 days ago

    Chicago, Illinois, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...

  • Aptify Customer Service Specialist

    3 weeks ago

    Chicago, United States American Dental Association Full time

    ** Aptify Customer Service Specialist** **Job Category****:** Membership & Client Services **Requisition Number****:** APTIF001394 Showing 1 location **Job Details** **Description** The position is responsible for providing support to our Aptify customers. This individual must be able to work with team members to achieve a high level of customer support,...

  • Customer Service Escalations Specialist

    6 days ago

    Chicago, United States Mixam Full time

    Job DescriptionJob DescriptionCustomer Service Escalations SpecialistFLSA Status: Non-ExemptAnnual Salary: $40,000 to $65,000 USDWork Location: Hybrid, Chicago, ILWho we areMixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive...

  • Customer Service

    4 days ago

    Chicago, United States ABM Industries Full time

    Experience Specialist Description: Skydeck is one of the top attractions in the city of Chicago, offering our guests the all-around Chicago experience. Our team helps create memories that our guests will never forget. We are not only in the business Customer Service, Retail, Property Management

  • Bilingual Customer Service Specialist

    4 days ago

    North Palm Beach, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Customer Service 3

    1 week ago

    Chicago, United States Pilot Freight Service Full time

    ** Customer Service 3** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO03902 Showing 1 location **Job Details** **Description** Pilot Freight Services seeks a **full-time Customer Service / Operations Agent** to work in our **Chicago** **office in Northlake, IL**. This position will be responsible for frequent and accurate...

  • Store Customer Service Specialist

    1 week ago

    West Chicago, Illinois, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Store Customer Service Specialist Zone

    4 days ago

    North Miami Beach, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Information Technology Specialist

    3 weeks ago

    North Chicago, United States U.S. Military Entrance Processing Command Full time

    As an Information Technology Specialist (Customer Support), you will be responsible for the following: Providing technical support to Information Technology (IT) customers. Communicating issues and outages following established information technology...