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Retail Sales Representative I

4 months ago

Walnut Creek, United States Wave Broadband Full time

** Retail Sales Representative I**

**Job Category****:** Customer Service **Requisition Number****:** RETAI05113 Showing 1 location **Job Details**

**Description**

**Company- Wave Broadband**

**Position Overview****:**

Wave Broadband is currently searching for a Retail Sales Representative in our Concord, CA office. This position is responsible for providing outstanding customer service and support to Wave Broadband customers. Effectively communicate and explain benefits of target products to maximize sales revenue. Ensure high quality and accurate service by assisting, and resolving a wide variety of customer requests, inquiries and complaints.

***The primary position responsibilities will include, but are not limited to*****:**

* Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers

* Demonstrate WAVEs various products and services to inbound customer traffic at the retail center

* Communicate current promotions and offers to all potential customers

* Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs

* Review customers current level of service and introduce new services as appropriate

* Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with WAVE is positive

* Seek opportunities with customers to enhance the companys image. Maintain a neat appearance, show respect and respect the customers property

* Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment

* Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries

* Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding

* Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures

* Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis

* Track sales progress and document productivity on sales forms/ reports as provided by the company Ensure all required paperwork is legible, complete and submitted in a timely manner

***Our ideal candidate will possess*****:**

* Phone customer support/service related background in call center environment preferred

* Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful

* Bilingual skills preferred

* Friendly, enthusiastic and outgoing demeanor

* Demonstrates a thorough knowledge of cable and data products and services

* Ability to learn and retain new information and concepts quickly

* Demonstrates ability to diagnose and solve problems

* Exhibits the ability to follow direction and possesses the ability to follow through

* Displays proven good judgment and proactive decision-making skills

* Must possess the ability to adapt to change

* Cable Television industry experience preferred

* Telecommunications experience preferred

**Qualifications**

**Education**

**Required:**

* High school diploma or equivalent

**Preferred:**

**Diverse Workforce / EEO**:

RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each others differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)