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Retail Sales Representative

2 months ago

Walnut Creek, California, United States Wave Broadband Full time

Job Title: Retail Sales Representative I

Job Summary:

We are seeking a highly motivated and customer-focused Retail Sales Representative to join our team at Wave Broadband. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers, promoting our products and services, and driving sales revenue.

Key Responsibilities:

  1. Sell target products and packages to customers, effectively communicating system prices, channels, services, and packages.
  2. Demonstrate WAVE's various products and services to inbound customer traffic at the retail center.
  3. Communicate current promotions and offers to all potential customers.
  4. Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs.
  5. Review customers' current level of service and introduce new services as appropriate.
  6. Determine customers' level of satisfaction with their service and take steps as needed to ensure that their experience with WAVE is positive.
  7. Seek opportunities with customers to enhance the company's image.
  8. Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment.
  9. Utilize billing system and other sales and marketing-related tools to effectively identify and quickly provide answers to customer inquiries.
  10. Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
  11. Process installation, service change, disconnects, and trouble call work orders according to departmental policies and procedures.
  12. Receive customer payments, give receipts, enter payments to customer accounts, and accurately balance cash drawer on a daily basis.
  13. Track sales progress and document productivity on sales forms/reports as provided by the company.

Requirements:

  • High school diploma or equivalent.
  • Phone customer support/service-related background in a call center environment preferred.
  • Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.
  • Bilingual skills preferred.
  • Friendly, enthusiastic, and outgoing demeanor.
  • Demonstrates a thorough knowledge of cable and data products and services.
  • Ability to learn and retain new information and concepts quickly.
  • Demonstrates ability to diagnose and solve problems.
  • Exhibits the ability to follow direction and possesses the ability to follow through.
  • Displays proven good judgment and proactive decision-making skills.
  • Must possess the ability to adapt to change.
  • Cable Television industry experience preferred.
  • Telecommunications experience preferred.

Equal Opportunity Employer:

Wave Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.