Integrated Communications Systems Manager

2 months ago

Towson, United States Greater Baltimore Medical Center (GBMC) Full time

Monitors telecommunication operations, documentation and quality control in accordance with applicable administrative and regulatory requirements. Optimizes telecommunications systems to meet organizational needs. Manages projects and coordinates department activities including special projects. Ensure quality, schedule and budget requirements are met.

Education

  • Bachelors degree or equivalent experience

Experience

  • 5-10 years of progressive experience with the management of enterprise communications systems including PBX systems, telephony and mobile device platforms

Skills

  • Advanced knowledge of enterprise communications systems
  • Skill in oral and written communication as well as interpersonal skills
  • Ability to prioritize work and meet deadlines
  • Ability to identify risks and mitigate them
  • Critical decision making skills in complex environment
  • Quality and customer service focused

Licensures, Certifications

  • Certification of Siemens moves, adds and changes class and 9751 switch maintenance
  • 9005 Certification, 9006,Agile, Xpressions and Spectra link

Principal Duties and Responsibilities

  • Supports all telecommunications equipment and services.
  • Performs and manages the daily administration of all telecommunications and communications platforms as well as all other duties as assigned
  • Assists in the ongoing design and implementation of existing and new communications systems including but not limited to: enterprise voice mail, call center, reporting and end user hardware platforms
  • Resolves complex telecommunications issues/problems and serves as a point of escalation in accordance with existing departmental policies
  • System optimization including: improved or new communications system utilization, analysis of metrics to assist business problem resolution and through the management of application or device user groups
  • Manages complex communications projects from the planning and installation through production
  • End user training for all relevant telecom applications and hardware including the documentation of these system at both the administrative and end user level
  • Troubleshoots and resolves all technical issues with the associated communications system in a timely and appropriate manner and according to department SLA criteria
  • Develops and uses test plans for changes to telecom applications that includes result analysis, problem correction, retest, and documentation
  • Coordinate with communications vendors and provides support for all communication systems billing needs
  • Supports organizational cybersecurity initiatives and ongoing security duties related to mobile devices including but not limited to smart phones, tablets and IoT hardware supported within the organization

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

  • Treats others with fairness, kindness, and respect for personal dignity and privacy
  • Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

  • Meets and/or exceeds customer expectations
  • Actively pursues learning and self-development
  • Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

  • Sets a positive, professional example for others
  • Takes ownership of problems and does what is needed to solve them
  • Appropriately plans and utilizes required resources for various job duties
  • Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

  • Works cooperatively and collaboratively with others for the success of the team
  • Addresses and resolves conflict in a positive way
  • Seeks out the ideas of others to reach the best solutions
  • Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

  • Demonstrates honesty, integrity and good judgment
  • Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

  • Embraces change and improvement in the work environment
  • Continuously seeks to improve the quality of products/services
  • Displays flexibility in dealing with new situations or obstacles
  • Achieves results on time by focusing on priorities and manages time efficiently

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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