CUSTOMER SERVICE REPRESENTATIVE I

1 month ago

Portland, United States Community Tissue Services Full time

** CUSTOMER SERVICE REPRESENTATIVE I - Portland, OR**

**Job Category****:** Marketing / Cust Svc **Requisition Number****:** CUSTO001989 Showing 1 location **Job Details**

**Description**

**Customer Service Representative I - Portland, OR**

1st Shift: Monday - Friday 8:30 AM - 5:00 PM with (paid) on-call hours as needed.

Saving and improving lives, helping people heal. This the daily mission of Community Blood Center/Community Tissue Services. Align with you career goals. CBC/CTS is looking for a Customer Service Representative I. The Customer Service Representative I responds to local and national Community Tissue Services customer needs for tissue products/services in a courteous and efficient manner.

Some of the essential functions of the job include:

- Receive and document incoming order requests via phone and email and complete data entry on CTMS and Heads Up system accurately.

- Engage customers with exceptional product and service knowledge.

- Prepare tissue for distribution. Review orders for accuracy and completeness.

- Act as a liaison between customers, distribution, and inventory management team.

- Must be able to direct customer inquiries regarding contracts, billing, or inventory to the proper departments.

- Responsible for consignment and branch inventory control.

- Responsible for handling and documenting graft returns and transfers accurately.

- Able to represent CTS at professional meetings and assist Sales Representatives and Independent Contractors when needed.

- Maintain a strong understanding of regulatory standards and ability to convey to clients.

- Fulfill departmental strategies and objectives.

- Perform administrative duties to include maintenance of files and manuals, implementation of standard operating procedures, tracking Employee Document Review forms and ensuring timely completion, stock rotation and data entry.

- Meet KPIs set by management.

- Participate in individual and team projects.

- Responsible for on call/after hour emergencies pertaining to branch and local customers ordering.

- Performs other duties as assigned.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Required**

Must be able to meet the required physical demands with or without reasonable accommodation.

Heavy lifting required.

Must meet minimum acceptable results on attention to detail assessments.

Must be a self-starter able to perform duties with minimal oversight.

Must be able to report numbers accurately and monitor error control.

Must be able to follow directions and serve as a team member.

Must be highly customer service focused, able to handle inquires, and escalate concerns promptly as needed.

**Preferred**

Strong Excel knowledge preferred.

A minimum of one year of applicable marketing experience preferred.

Certified Tissue Bank Specialist (CTBS) preferred.

Bachelors degree preferred.

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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