Front Desk Clerk

2 weeks ago

Dumfries, United States The Rose Gaming Resort Full time

Hotel Front Desk Clerks, or Hotel Receptionists, are responsible for providing all guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Provide excellent customer service.
  • Greet and register guests via a centralized registration system.
  • Coordinate with housekeeping department as needed.
  • Handle cash and credit card transactions; maintain accurate paperwork as it relates to front office operations.
  • Resolve small issues as they arrive for guest.
  • Check and balance the daily figures, post room and tax charges on guest accounts.
  • Deliver items to guests as needed.
  • Perform other duties as assigned.
REGULATORY AND COMPLIANCE RESPONSIBILITIES:
  • In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations. Attend required training sessions offered by the Company.
  • Obtain and retain required license(s).
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
  • Have knowledge of the Property's programs to address problem gaming.
  • Report any acts of wrongdoing of which the Team Member may have knowledge.
EDUCATION, TRAINING, AND EXPERIENCE:
  • Must be at least 18 years of age.
  • Previous customer service experience preferred.
  • Previous front desk experience preferred.
  • Good interpersonal communication skills in person and by phone.
  • Must be able to multitask, function in a professional manner under pressure from guests and supervisors.
  • The ability to lift, push and pull up to 25-50 pounds.


Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver's License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.The employee may also be required to lift, push, and pull up to 25lbs.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

#therose

  • Front Desk Clerk

    3 months ago

    Dumfries, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Hotel Front Desk Clerks, or Hotel Receptionists, are responsible for providing all guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms. SPECIFIC DUTIES AND RESPONSIBILITIESProvide...

  • Front Desk Clerk

    3 months ago

    Dumfries, United States Colonial Downs Group LLC Full time

    Job DescriptionJob DescriptionHotel Front Desk Clerks, or Hotel Receptionists, are responsible for providing all guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.SPECIFIC...

  • Front Desk Manager

    3 months ago

    Dumfries, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Hotel Front Desk Manager is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class guest service and financial profitability through the managing of all daily Front Desk operations. The Hotel Front Desk Manager is responsible for upholding the highest of guest service standards, and...

  • Front Desk Manager

    2 weeks ago

    Dumfries, United States The Rose Gaming Resort Full time

    Hotel Front Desk Manager is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class guest service and financial profitability through the managing of all daily Front Desk operations. The Hotel Front Desk Manager is responsible for upholding the highest of guest service standards, and...

  • Front Desk Manager

    3 months ago

    Dumfries, United States Colonial Downs Group LLC Full time

    Job DescriptionJob DescriptionHotel Front Desk Manager is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class guest service and financial profitability through the managing of all daily Front Desk operations. The Hotel Front Desk Manager is responsible for upholding the highest of...

  • Front Desk Sales Associate

    2 months ago

    Dumfries, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Dumfries, VAPCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales.We're looking for...

  • Front Desk Sales Associate

    3 weeks ago

    Dumfries, United States Massage Envy Franchising, LLC Full time

    Overview PCRK Group is hiring for a Part-Time Front Desk Sales Associate in Dumfries, VA. PCRK Group has part-time positions available for an entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We’re...

  • Front Desk Sales Associate

    2 months ago

    Dumfries, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Dumfries, VA PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We're looking for...

  • Front Desk Sales Associate

    4 weeks ago

    Dumfries, United States PCRK Group Full time

    Job DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Dumfries, VAPCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and...

  • Front Desk Sales Associate

    3 months ago

    Dumfries, United States PCRK Group Full time

    Job DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Dumfries, VAPCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and...

  • Guest Services Supervisor

    2 weeks ago

    Dumfries, Virginia, United States Colonial Downs Group LLC Full time

    Position OverviewThe Guest Services Supervisor plays a crucial role in overseeing and managing the operations of the Front Desk at our esteemed establishment. This position is pivotal in ensuring that we consistently provide exceptional guest experiences while also maintaining financial success through effective management of daily Front Desk activities.Key...

  • Revenue Audit Clerk

    3 months ago

    Dumfries, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Compute, classify, record and verify numerical data for use in maintaining accounting records. Responsible for ensuring regulatory compliance in Revenue Audit and reporting potential issues to Management SPECIFIC DUTIES AND RESPONSIBILITIESComplete daily analysis reports related to the Player's Club. Perform daily reconciliation of jackpots slips between the...

  • Revenue Audit Clerk

    3 months ago

    Dumfries, United States Colonial Downs Group LLC Full time

    Job DescriptionJob DescriptionCompute, classify, record and verify numerical data for use in maintaining accounting records. Responsible for ensuring regulatory compliance in Revenue Audit and reporting potential issues to Management SPECIFIC DUTIES AND RESPONSIBILITIESComplete daily analysis reports related to the Player’s Club.Perform daily...

  • Revenue Compliance Specialist

    2 weeks ago

    Dumfries, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Position Overview:As a vital member of our financial team, the Revenue Audit Clerk is responsible for the accurate computation, classification, recording, and verification of numerical data essential for maintaining precise accounting records. This role plays a crucial part in ensuring compliance with regulatory standards in Revenue Audit while promptly...

  • Revenue Compliance Specialist

    7 days ago

    Dumfries, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Position Overview:As a vital member of our financial team, the Revenue Audit Clerk is responsible for accurately computing, classifying, recording, and verifying numerical data essential for maintaining precise accounting records. This role plays a crucial part in ensuring compliance with regulatory standards in Revenue Audit and reporting any potential...

  • Dental Office Assistant

    7 days ago

    Dumfries, United States Neibauer Dental Care Full time

    Front Desk ReceptionistOn the job training available! Neibauer Dental Care in Dumfries is looking for a Dental Receptionist to join our team. Supporting our front office as a Dental Receptionist, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged!  Hard-working and motivated, the...

  • Revenue Compliance Specialist

    2 weeks ago

    Dumfries, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Position Overview:As a key player in our financial operations, the Revenue Audit Clerk is responsible for accurately computing, classifying, recording, and verifying numerical data to maintain precise accounting records. This role is crucial in ensuring compliance with regulatory standards in Revenue Audit while reporting any potential discrepancies to...

  • Resident Service Associate

    3 months ago

    Dumfries, United States Four Seasons at Historic Virginia Community Association, Inc. Full time

    Job DescriptionJob DescriptionDumfries 55+ community Clubhouse is seeking professional individual with excellent interpersonal skills to work part time. Individual will be required to provide ongoing administrative and Front Desk Support for the Management staff and Community. Must be able to work flexible shifts, daytime, evenings, weekends, and some...

  • Administrative Assistant

    4 days ago

    Dumfries, Virginia, United States Four Seasons at Historic Virginia Community Association, Inc. Full time

    Job SummaryWe are seeking a highly skilled and reliable individual to join our team as a Resident Service Associate. This is a part-time position that requires excellent interpersonal skills and the ability to work flexible shifts, including daytime, evenings, weekends, and some holidays.The successful candidate will provide ongoing administrative and front...

  • Resident Service Associate

    4 days ago

    Dumfries, Virginia, United States Four Seasons at Historic Virginia Community Association, Inc. Full time

    Job SummaryWe are seeking a highly skilled and reliable individual to join our team as a Resident Service Associate. This is a part-time position that requires excellent interpersonal skills and the ability to work flexible shifts, including daytime, evenings, weekends, and some holidays.The successful candidate will provide ongoing administrative and front...