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HVAC Customer Service Coordinator

2 months ago

West Columbia, United States Johnson Controls International Full time

Customer Support Coordinator Daily Routine:

Manage emails

Receive and distribute deliveries and mail

Weekly:

Send out the Pre-Job Checklist, Leader Observation and Near Miss metrics to Service Manager. Located on the BESafe Analytics Dashboard

Check Thematic (NPS) Follow-up with Service Manager

CSA/CSR Call

Monthly:

Toolbox Safety Training (Ensure branch is 100% safety compliance).

Inventory Physical Inventory Management Policy and HVAC Service

Assist with inventory corrections and research

Quarterly:

Review individual Goals and Progress to Plan in Workday

Assist with Service Manager Business review

Semi-Annually:

Work with CRC to Schedule Van Inspections.

Yearly:

Create the on-call list for the year for more information

Review Safety Training and other training records and report to Service Manager

As Needed:

Parts Ordering/PO Creation Support

Maintain consolidated waste records

Aid and visit: Inventory and Material Management

Parts ordering for quoted jobs and SSVs

Maintain Customer Bill to Account Information

The CSC will update the Special Handling field as needed

Prepare and process subcontract paperwork

Assist with various Report Tracking

Request and Send out Certificates of Insurance (COI)

Pull necessary permits

Assist with vendor set-up

Assist with Fleet Management

Assist with ordering uniforms

What we look for:

High school diploma or equivalent required.

At least 1 year of administrative or operations experience or experience supporting an operations team

Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage.

Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Must have strong interpersonal skills to effectively communicate with both internal and external clients.

Must have the ability to simultaneously handle a large and diverse number of tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon desired business goals.

Able to influence diverse teams to accomplish tasks/goals.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.