Front Office Representative

3 weeks ago

Jacksonville, United States Southeast Orthopedic Specialists Full time
FRONT OFFICE REPRESENTATIVE

FULL-TIME | JACKSONVILLE, FL | SOUTHSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUR

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business We offer our Full-Time Employees a robust BENEFITS PACKAGE that includes the following:

  • Competitive Health & Welfare Benefits
  • Monthly $43 stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan after 6 months of service with company match
  • Employee Assistance Program available 24/7
  • Employee Appreciation Days/Events
  • Paid Time Off & Paid Holidays
  • AND MORE
As Southeast Orthopedic Specialists continues to grow, we are hiring Front Office Representative's four our Riverside Clinic located in Jacksonville, FL Please see below for the functions and requirements needed in order to be considered for this role:

GENERAL SUMMARY

Responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographic, insurance information, and collecting patient payments.

ESSENTIAL FUNCTIONS
  • Promptly greets and acknowledges patients. Informs MAs and Providers of patient's arrival through CPS, using Appointment Status'
  • Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patients account.
  • Obtains accurate, complete demographic and insurance information and financial contract / consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Also, making sure all required Authorizations and or referrals are attached to the appointment for that DOS.
  • Responsible for identifying and collecting co-payments, co-insurances and past due account balances.
  • Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
  • Evaluates patient financial status and establishes payment plans based upon authority levels.
  • Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
  • Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork).
  • Schedules follow up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral and send request to PCP via CPS.
  • Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
  • Communicates with the patients in the lobby if the physician or provider is running behind schedule.
  • Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing Batch.
  • Maintains strictest patient confidentiality.
  • Maintains a clean and organized front office workspace.
  • Follows established Front Office SOP's.
  • The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements.
EDUCATION
  • High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
  • Successful candidate must have a minimum of one year of patient registration experience in a medical
  • office or healthcare setting.
  • Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
  • Must be able to communicate effectively with physicians, patients, and the public and be capable of
  • establishing good working relationships with both internal and external customers.
  • Bilingual (English/Spanish) strongly preferred. Previous experience in collecting money is preferred.
KNOWLEDGE
  • Knowledge of insurance rules and regulations including eligibility and referral requirements. Able to verify eligibility of each payer, per patient according to defined parameters.
  • Knowledge of medical terminology and HIPAA Guidelines.
  • Computer knowledge, including Windows based programs.
SKILLS
  • Skill in customer service and an understanding of Southeast Orthopedic Specialist code of conduct and culture.
  • Skill in communicating effectively with physicians, clinical staff and the public.
  • Skill in establishing good working relationships with both internal and external customers.
ABILITIES
  • Ability to maintain patient confidentiality.
  • Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients.
ENVIRONMENTAL WORKING CONDITIONS
  • Normal office environment.
  • Some travel between various clinic locations.
PHYSICAL/MENTAL DEMANDS
  • Requires sitting and standing associated with a normal office environment.
  • Some bending and stretching required.
  • Manual dexterity using a calculator and computer keyboard.
ORGANIZATIONAL REQUIREMENTS
  • HOPCo Mission, Vision and Values must be read and signed.


** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. **

QUESTIONS?

CONTACT HR@SE-ORTHO.COM

#SOS

  • Front Office Representative

    2 weeks ago

    Jacksonville, United States Southeast Orthopedic Specialists Full time

    FRONT OFFICE REPRESENTATIVE FULL-TIME | JACKSONVILLE, FL | SOUTHSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUR Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to...

  • Front Office Representative

    4 weeks ago

    Jacksonville, United States Southeast Orthopedic Specialists Full time

    FRONT OFFICE REPRESENTATIVE FULL-TIME | JACKSONVILLE, FL | SOUTHSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUR Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to...

  • Front Office Representative

    3 weeks ago

    Jacksonville, United States Southeast Orthopedic Specialists Full time

    **FRONT OFFICE REPRESENTATIVE** - | JACKSONVILLE, FL | RIVERSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUR_ Established in 2001, **Southeast Orthopedic Specialists** is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish...

  • Front Office Representative

    2 months ago

    Jacksonville, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionFRONT OFFICE REPRESENTATIVEFULL-TIME | JACKSONVILLE, FL | SOUTHSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUREstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present...

  • Front Office Representative

    2 months ago

    Jacksonville, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionFRONT OFFICE REPRESENTATIVE| JACKSONVILLE, FL | RIVERSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUREstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future....

  • Front Office Representative

    3 weeks ago

    Jacksonville, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionFRONT OFFICE REPRESENTATIVE| JACKSONVILLE, FL | RIVERSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUREstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future....

  • Front Office Representative

    3 weeks ago

    Jacksonville, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionFRONT OFFICE REPRESENTATIVEFULL-TIME | JACKSONVILLE, FL | SOUTHSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUREstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present...

  • Ancillary Front Office Representative-Part-Time

    2 months ago

    Jacksonville, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionANCILLARY FRONT OFFICE REPRESENTATIVE - Part-TimeIMAGING | SOUTHSIDE CLINIC | JACKSONVILLE, FL | Evenings & Weekends Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all...

  • Ancillary Front Office Representative-Part-Time

    1 month ago

    Jacksonville, United States Southeast Orthopedic Specialists Full time

    ANCILLARY FRONT OFFICE REPRESENTATIVE - Part-TimeIMAGING | SOUTHSIDE CLINIC | JACKSONVILLE, FL | Evenings & Weekends Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is...

  • Ancillary Front Office Representative-Part-Time

    3 weeks ago

    Jacksonville, United States Southeast Orthopedic Specialists Full time

    ANCILLARY FRONT OFFICE REPRESENTATIVE - Part-TimeIMAGING | SOUTHSIDE CLINIC | JACKSONVILLE, FL | Evenings & Weekends Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is...

  • Ancillary Front Office Representative-Part-Time

    3 weeks ago

    Jacksonville, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionANCILLARY FRONT OFFICE REPRESENTATIVE - Part-TimeIMAGING | SOUTHSIDE CLINIC | JACKSONVILLE, FL | Evenings & Weekends Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all...

  • Front Desk Representative

    3 weeks ago

    Jacksonville, United States XTalk Prep Full time

    Job DescriptionJob DescriptionDescriptionJob Description: As a Front Desk Representative at XTalk Prep Consultants, you'll be responsible for providing exceptional customer service and administrative support. You'll greet visitors, answer inquiries, and direct calls and messages to the appropriate departments. Additionally, you'll assist with...

  • Front Office

    1 week ago

    Jacksonville, United States Millennium Physician Group Full time

    **Front Office** **Full Time** **Jacksonville - Timuquana Blvd** As a front office associate, you will be responsible for timely check-in and check-out and will greet patients with a warm smile and pleasant voice and performs a variety of clerical functions for the medical office. **Essential Duties and Responsibilities** include the following. Other...

  • Front Office Assistant

    3 weeks ago

    Jacksonville, United States This Is Voice Full time

    Job DescriptionJob DescriptionDescription  We are seeking a friendly and organized Front Office Assistant to join our team. The Front Office Assistant will be the first point of contact for visitors and clients, ensuring a positive and professional experience. This role involves a variety of administrative and clerical tasks to support our daily office...

  • Dental Office Manager/front Office

    4 weeks ago

    Jacksonville, United States Jacksonville Gentle Dentistry Full time

    Jacksonville Gentle Dentistry seeking an experienced dental office front desk manager with great personality and good work ethics to join our winning team today! - Top Pay + BONUSES - High Tech Office - PPO Patients - Weekdays 8am to 5pm - No Nights or Weekends **Duties**: - Scheduling - Verifying PPO - Preparing and presenting treatment plan - Collecting...

  • Dental Office Manager/front Office

    1 day ago

    Jacksonville, United States Jacksonville Gentle Dentistry Full time

    Jacksonville Gentle Dentistry seeking an experienced dental office front desk manager with great personality and good work ethics to join our winning team today! - Top Pay + BONUSES - High Tech Office - PPO Patients - Weekdays 8am to 5pm - No Nights or Weekends **Duties**: - Scheduling - Verifying PPO - Preparing and presenting treatment plan - Collecting...

  • Front Office

    7 days ago

    Jacksonville, United States Millennium Physician Group Full time

    Job DescriptionJob DescriptionFront OfficeFull TimeJacksonville - Dunn AveAs a front office associate, you will be responsible for timely check-in and check-out and will greet patients with a warm smile and pleasant voice and performs a variety of clerical functions for the medical office.Essential Duties and Responsibilities include the following. Other...

  • Front Office Coordinator

    2 months ago

    Jacksonville, United States Medix Full time

    Medix is hirng a front desk receptionist for a reproductive medicine office in Jacksonville.OverviewPrimary responsibility is patient check-out & scheduling follow up appointments.Current check-out employee is transitioning roles so they will be available to help train as needed Selling PointsLeave at 2:00pm every FridayFull health benefits + 401k plan...

  • Front Office Coordinator

    3 weeks ago

    Jacksonville, United States Medix Full time

    Medix is hirng a front desk receptionist for a reproductive medicine office in Jacksonville.OverviewPrimary responsibility is patient check-out & scheduling follow up appointments.Current check-out employee is transitioning roles so they will be available to help train as needed Selling PointsLeave at 2:00pm every FridayFull health benefits + 401k plan...

  • Dental Front Office

    3 weeks ago

    Jacksonville, United States Medure Dental Full time

    Our privately owned and established dental practice, located in the Avondale/Riverside area of Jacksonville is hiring. We are seeking to add a front desk/hygiene coordinator. The job is full-time. We are looking for an organized individual that is passionate about providing exceptional patient care and has a great work ethic. Applicants must have a minimum...