Ancillary Front Office Representative-Part-Time

4 weeks ago

Jacksonville, United States Center for Orthopedic and Research Excel Full time
Job DescriptionJob Description

ANCILLARY FRONT OFFICE REPRESENTATIVE - Part-Time

IMAGING | SOUTHSIDE CLINIC | JACKSONVILLE, FL | Evenings & Weekends

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

As Southeast Orthopedic Specialists continues to grow, we are hiring a Part-Time Ancillary Front Office Representative for our Southside Clinic Must be available to work evenings and weekends. Please see below for the functions and requirements needed to be considered for this position:

GENERAL SUMMARY

Responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographic, insurance information, and collecting patient payments.

ESSENTIAL FUNCTIONS

  • Promptly greets and acknowledges patients. Informs MAs and Providers of patient’s arrival through CPS, using Appointment Status’
  • Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patients account. Obtains accurate, complete demographic and insurance information and financial contract / consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Also, making sure all required Authorizations and or referrals are attached to the appointment for that DOS.
  • Responsible for identifying and collecting co-payments, co-insurances and past due account balances.
  • Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
  • Evaluates patient financial status and establishes payment plans based upon authority levels.
  • Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
  • Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork).
  • Schedules follow up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral and send request to PCP via CPS.
  • Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
  • Communicates with the patients in the lobby if the physician or provider is running behind schedule.
  • Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing Batch.
  • Maintains strictest patient confidentiality.
  • Maintains a clean and organized front office workspace.
  • Follows established Front Office SOP’s.
  • The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements.

__________________________________________________________________________________________________________________________________________________________________________________________________

EDUCATION

  • High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

  • Successful candidate must have a minimum of one year of patient registration experience in a medical
  • office or healthcare setting.
  • Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
  • Must be able to communicate effectively with physicians, patients, and the public and be capable of
  • establishing good working relationships with both internal and external customers.
  • Bilingual (English/Spanish) strongly preferred. Previous experience in collecting money is preferred.

__________________________________________________________________________________________________________________________________________________________________________________________________

KNOWLEDGE

  • Knowledge of insurance rules and regulations including eligibility and referral requirements. Able to verify eligibility of each payer, per patient according to defined parameters.
  • Knowledge of medical terminology and HIPAA Guidelines.
  • Computer knowledge, including Windows based programs.

SKILLS

  • Skill in customer service and an understanding of Southeast Orthopedic Specialists' code of conduct and culture.
  • Skill in communicating effectively with physicians, clinical staff and the public.
  • Skill in establishing good working relationships with both internal and external customers.

ABILITIES

  • Ability to maintain patient confidentiality.
  • Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients.

__________________________________________________________________________________________________________________________________________________________________________________________________

ENVIRONMENTAL WORKING CONDITIONS

  • Normal office environment.

PHYSICAL/MENTAL DEMANDS

  • Requires sitting and standing associated with a normal office environment.
  • Some bending and stretching required.
  • Manual dexterity using a calculator and computer keyboard.

__________________________________________________________________________________________________________________________________________________________________________________________________

** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. **

QUESTIONS

Contact HR@SE-ORTHO.COM

  • Ancillary Front Office Representative-Part-Time

    2 weeks ago

    Jacksonville, United States Southeast Orthopedic Specialists Full time

    ANCILLARY FRONT OFFICE REPRESENTATIVE - Part-TimeIMAGING | SOUTHSIDE CLINIC | JACKSONVILLE, FL | Evenings & Weekends Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is...

  • Ancillary Front Office Representative-Part-Time

    19 hours ago

    Jacksonville, United States Southeast Orthopedic Specialists Full time

    ANCILLARY FRONT OFFICE REPRESENTATIVE - Part-TimeIMAGING | SOUTHSIDE CLINIC | JACKSONVILLE, FL | Evenings & Weekends Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is...

  • Front Office Representative

    2 days ago

    Jacksonville, United States Southeast Orthopedic Specialists Full time

    **FRONT OFFICE REPRESENTATIVE** - | JACKSONVILLE, FL | RIVERSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUR_ Established in 2001, **Southeast Orthopedic Specialists** is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish...

  • Front Office Representative

    1 month ago

    Jacksonville, United States Southeast Orthopedic Specialists Full time

    FRONT OFFICE REPRESENTATIVE FULL-TIME | JACKSONVILLE, FL | SOUTHSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUR Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to...

  • Front Office Representative

    1 week ago

    Jacksonville, United States Southeast Orthopedic Specialists Full time

    FRONT OFFICE REPRESENTATIVE FULL-TIME | JACKSONVILLE, FL | SOUTHSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUR Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to...

  • Front Office Representative

    12 hours ago

    Jacksonville, United States Southeast Orthopedic Specialists Full time

    FRONT OFFICE REPRESENTATIVE FULL-TIME | JACKSONVILLE, FL | SOUTHSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUR Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to...

  • Front Office Representative

    2 months ago

    Jacksonville, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionFRONT OFFICE REPRESENTATIVEFULL-TIME | JACKSONVILLE, FL | SOUTHSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUREstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present...

  • Front Office Representative

    1 day ago

    Jacksonville, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionFRONT OFFICE REPRESENTATIVEFULL-TIME | JACKSONVILLE, FL | SOUTHSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUREstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present...

  • Front Office Representative

    1 month ago

    Jacksonville, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionFRONT OFFICE REPRESENTATIVE| JACKSONVILLE, FL | RIVERSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUREstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future....

  • Front Office Representative

    2 days ago

    Jacksonville, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionFRONT OFFICE REPRESENTATIVE| JACKSONVILLE, FL | RIVERSIDE CLINIC | BENEFITS PACKAGE | $15+/HOUREstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future....

  • Dental Front Office/Full Time

    2 weeks ago

    Jacksonville, United States RICHARD SALKO DMD PA Full time

    Job DescriptionJob DescriptionWe are adding a full time front office insurance verifier/administrative assistant to become a part of our team!Responsibilities:Verification of dental insuranceAnswer phone calls/schedule appointmentsPrepare charts/care slips for next business dayCheck patients in and collect paymentsEnd of day...

  • Dental Front Office/Full Time

    2 days ago

    Jacksonville, United States RICHARD SALKO DMD PA Full time

    Job DescriptionJob DescriptionWe are adding a full time front office insurance verifier/administrative assistant to become a part of our team!Responsibilities:Verification of dental insuranceAnswer phone calls/schedule appointmentsPrepare charts/care slips for next business dayCheck patients in and collect paymentsEnd of day...

  • Front Desk Representative

    2 weeks ago

    Jacksonville, United States Connexsphere Flow Full time

    Connexsphere Flow - Job Title: Front Desk Representative Job Summary: We are seeking a professional and courteous Front Desk Representative to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. As a Front Desk Representative, you will handle...

  • Front Desk Representative

    2 days ago

    Jacksonville, United States XTalk Prep Full time

    Job DescriptionJob DescriptionDescriptionJob Description: As a Front Desk Representative at XTalk Prep Consultants, you'll be responsible for providing exceptional customer service and administrative support. You'll greet visitors, answer inquiries, and direct calls and messages to the appropriate departments. Additionally, you'll assist with...

  • Ancillary Referral and Authorization Coordinator- Southside Clinic

    1 week ago

    Jacksonville, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionEstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people...

  • Front Office Assistant

    1 day ago

    Jacksonville, United States This Is Voice Full time

    Job DescriptionJob DescriptionDescription  We are seeking a friendly and organized Front Office Assistant to join our team. The Front Office Assistant will be the first point of contact for visitors and clients, ensuring a positive and professional experience. This role involves a variety of administrative and clerical tasks to support our daily office...

  • Medical assistant for Dermatology office

    1 month ago

    Jacksonville, United States Physician's Office Full time

    Job DescriptionJob DescriptionMedical assistant for Dermatology office located at Butler Blvd and I-95 in Jacksonville. 4 days a week, and the office is closed on Wednesdays. Front office experience is a plus but not required. Interest in aesthetic products and procedures is desirable. Benefits are available after 90 days of satisfactory employment. Salary...

  • Dental Office Manager/front Office

    1 week ago

    Jacksonville, United States Jacksonville Gentle Dentistry Full time

    Jacksonville Gentle Dentistry seeking an experienced dental office front desk manager with great personality and good work ethics to join our winning team today! - Top Pay + BONUSES - High Tech Office - PPO Patients - Weekdays 8am to 5pm - No Nights or Weekends **Duties**: - Scheduling - Verifying PPO - Preparing and presenting treatment plan - Collecting...

  • Dental Front Office

    2 days ago

    Jacksonville, United States Medure Dental Full time

    Our privately owned and established dental practice, located in the Avondale/Riverside area of Jacksonville is hiring. We are seeking to add a front desk/hygiene coordinator. The job is full-time. We are looking for an organized individual that is passionate about providing exceptional patient care and has a great work ethic. Applicants must have a minimum...

  • Front Desk

    1 week ago

    Jacksonville, United States North Florida Medical Services Full time

    Description: **About us**: Florida Eye Specialists is a top provider in eye care for the greater Jacksonville area and is the preferred provider for the Jacksonville Jaguars! There are currently several locations in and around Jacksonville and we are growing every day! The physicians and staff of Florida Eye Specialists are united by a common passion for...