Bilingual Customer Service Specialist

1 week ago


Portsmouth, United States Sherwin-Williams Full time

Our company is seeking a Bilingual Customer Service Specialist to work closely with wholesale and retail customers, answering their questions and recommending the right solutions for their needs. As a Bilingual Customer Service Specialist, you will be responsible for promptly resolving customer concerns, achieving excellent customer service, and meeting sales goals. This position is based at Store #5206, located at 738 Islington Street, Portsmouth, NH 03801.

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by presenting appropriate products and services
  • Build trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate work order files and product formulas
  • Stock shelves, set up displays, and clean store equipment
  • Load/unload delivery trucks and assist in making deliveries as needed
  • Remain knowledgeable about products offered and suggest ways to improve sales

Minimum Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to retrieve material from shelves, lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment


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