Customer Service Representative

2 months ago

Portsmouth, United States Bernard Nickels & Associates Full time

Job Title: Customer Service Agents – multiple openings

Type: Temp to Perm

Contract Duration: 3 months

Location: Portsmouth, NH (100% onsite)


This is a three month contract to hire role...


Any type of customer service experience is ideal... call centers, retail, restaurants, banks... any customer interaction is acceptable


Shifts:

Portsmouth, NH - 10a-630p and 1130a-8p


Pay Rate:

$16/hour – 3 years of customer service experience

$15/hour – less than 3 years of customer service experience

Bonus Potential – see below


Interview Process:

3 step process - Phone Interview, Assessment Test, On-Site Interview

Training:

First two weeks will be onsite training in the call center.


Position Summary:

The Customer Service Agent (CSA), General I interact with our clients’ customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.


Bonus/Benefits Programs

  • Earn $1,000 Welcome Bonus just for completing training
  • Performance Bonuses are paid every 2 weeks, and you will receive an extra bonus payout 4x a year
  • Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO
  • No wait period on benefits for all new hires You will be eligible on your first day Blue Cross/Blue Shield Health and Dental Package, Vision, and FSA options.
  • Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more
  • Excellent Employee Referral program – make an extra $1,500 referring great people
  • Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more
  • Paid Holidays including your Birthday off and a Floating Summer Holiday


Essential Functions:

  • Maintains a professional and customer-friendly manner with each account.
  • Engages customers in a manner consistent with all applicable federal, state, and local debt collection laws; undertakes appropriate training and certification, as required.
  • Follows the appropriate scripts when handling both inbound and outbound calls.
  • Negotiates payment plans and settlements with consumers based on the clients’ parameters.
  • Identifies disputes and ensures proper resolution.
  • Updates client information in a timely and accurate manner.
  • Communicates in writing and verbally (in person and/or via phone) with supervisors and managers.
  • Executes verbal and written directions from supervisors and managers.
  • Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
  • Participates in various problem-solving and decision-making activities, as required.
  • Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e., typing/keyboarding).
  • Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
  • Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
  • Performs other tasks as may be assigned by manager/supervisor.
  • Ability to maintain consistent and regular attendance in accordance with an established schedule.


Qualifications:

  • Prefer one or more years of customer service experience, ideally in the collections industry.
  • Strong interpersonal and verbal communication skills.
  • Moderate typing skills (35 wpm).
  • Basic math and writing skills.
  • Bilingual/multilingual language skills desirable.
  • Successful completion of a company-sponsored two-week training program.
  • Must successfully pass background check required to obtain MN Debt Collector license.
  • Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.


Educational Requirements:

  • High School diploma (GED acceptable) required.

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