Customer Service Representative

2 weeks ago

Superior, United States Amsoil Full time

AMSOIL INC. has an exciting opportunity as Customer Service Representative. As a Customer Service Representative, you will provide outstanding, friendly customer service while accurately and efficiently handling customer inquiries. This position reports in-office to the AMSOIL center in Superior, Wisconsin.

Core Responsibilities:

Provide outstanding customer service over the phone and through email

Accurately enter customer orders over the phone into online management system

Provide pricing information to customers as well as inform customers of new products and make suggestions

Work with distribution centers to document and resolve issues where customers receive damaged product or orders with missing or incorrect products

Contact customers to proactively renew expiring accounts, conduct recent order surveys, notify of product recalls, update contact information, and other customer service initiatives

Coordinate various administrative tasks between calls such as establishing new customer accounts, processing internet transactions, and reviewing and qualifying account applications

Position Requirements:

High School diploma or equivalent

Minimum of 1 year of customer service experience

Strong public relations and customer service skills

Ability to communicate effectively, courteously, and professionally

Strong skills in operating a computer with proficiency in Microsoft Office Suite

Ability to multi-task and demonstrate attention to detail while coordinating tasks between calls

Must be able to sit at a desk and work at a computer for long hours

Available 40 hours/week, Monday - Friday between the hours of 7 a.m. - 7 p.m.

Preferred Qualifications:

Experience working in a call center environment

Other Details:

Pay Type - Hourly

Starting Pay - $18.00/hour

Benefits:

Paid time off and paid holidays each year

Employee bonus program

401(k) with company match

Paid life, short-term disability, and long-term disability insurance

Competitive health benefits

Health savings account (HSA) and flexible spending account (FSA) options

Affordable group dental, vision, critical illness, and accident insurance

Employee discount on product

Corporate gym membership

If you have any questions or need assistance with the application process, please email: humanresources@amsoil.com

Equal Opportunity Employer/Veterans/Disabled

AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.

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