Customer Technology Solutions Specialist

7 days ago


Superior, Nebraska, United States LandMark Implement, Inc Full time
Job Description:

The Customer Technology Specialist will play a crucial role in supporting dealerships and customers with advanced technologies and integrated services. This includes working with various dealership departments to promote and sell products and services, while providing training and expertise to employees and customers. The successful candidate will be responsible for assisting customers in optimizing their products, utilizing technology to achieve maximum benefits.

Key Responsibilities:

  • Become the product expert on all pieces of equipment involving technology (AMS) (past, present or future) and/or services offered through the John Deere FarmSight initiative.
  • Make adjustments and recommendations to optimize the product.
  • Be the product expert on non-equipment technologies that affect customers such as JD Link, Service ADVISOR Remote and future products.
  • Execute John Deere FarmSight Solutions (Machine Optimization, Logistics Optimization and Agronomic Decision Support).
  • Assist in the execution of all facets of the JD Link including ensuring the correct setup and developing others in the dealership to perform the required tasks to maintain customer uptime.

Qualifications:

  • Prior work experience in an agriculture-related field.
  • Ability to lead and work with others.
  • Ability to operate with a solutions approach and identify existing/emerging customer needs.
  • Solid organizational, interpersonal, analytical and communication skills.
  • Ability to work flexible/extended hours during busy times.
  • Ability to travel to other stores, customers or to training as needed.


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