Call Center Representative

4 weeks ago


Philadelphia, United States Fresh Form Draft Full time
Call Center Representative

Department: Setup Winks

Employment Type: Full Time

Location: Philadelphia, PA

Compensation: $17.45 - $24.00 / hour

Description

Job Title: Call Center Representative

Location: Philadelphia, PA
Company: Setup Winks
Job Type: Full-time

Job Summary:
As a Call Center Representative, you will be the first point of contact for our customers. You will handle inbound and outbound calls, provide information about our products and services, address customer inquiries, and resolve issues efficiently. Your primary goal is to ensure customer satisfaction while maintaining a positive company image.

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Provide accurate information regarding products and services, including pricing, availability, and promotions.
  • Assist customers in troubleshooting issues and resolving complaints, ensuring a positive customer experience.
  • Document customer interactions and maintain accurate records in the customer relationship management (CRM) system.
  • Make outbound calls for follow-up, surveys, or promotional campaigns.
  • Collaborate with team members to improve processes and enhance customer service.
  • Adhere to company policies, procedures, and quality standards.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes while maintaining composure and professionalism.
  • Proficient in using computers and familiar with CRM software.
Benefits
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.


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