Call Center Representative
2 months ago
Are you a customer-focused individual with strong communication skills? Think Tell Junction is looking for a Call Center Representative to join our team in Philadelphia, PA. As a Call Center Representative, you will play a vital role in providing excellent service to our customers, helping to resolve inquiries, and ensuring a positive experience for each interaction.
Responsibilities:
- Answer inbound customer calls and respond to inquiries in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Troubleshoot customer issues and escalate more complex problems to the appropriate department.
- Document all customer interactions and updates in the system.
- Collaborate with team members to improve overall customer satisfaction.
- High school diploma or equivalent.
- Strong verbal communication and active listening skills.
- Ability to handle high call volumes and work efficiently in a fast-paced environment.
- Basic computer skills and familiarity with customer service software.
- Previous call center or customer service experience is a plus, but not required.
- Competitive hourly wage: $17.00 - $19.00 per hour.
- Opportunities for career growth and development within the company.
- Health insurance and retirement benefits.
- Supportive and collaborative work environment.
By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.
Schedule: Monday to Friday
Work Location: In person - our offices are located in Philadelphia, PA
If you're looking to grow your career in customer service, apply today to become part of our dedicated team at Think Tell Junction
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