Help Desk Analyst

2 weeks ago


Washington, United States Majus Consulting Full time

Full time, hybrid/remote

Help Desk Analyst MAJUS is currently

seeking a

Help Desk Analyst

to join our team. We are growing, and we are hiring



As a

Help Desk Analyst, you will play a crucial role in providing Tier 1-3 help desk support to our federal customer in a large and exciting application integration. This is a key position with MAJUS that

impacts

our entire organization and growth. This is a full-time position that also includes opportunities beyond the role in which you will join our team. What is the mission? You will play a vital role in the Enterprise Help Desk service we provide to our customers. You will triage and escalate tiers 1-3 service requests utilizing ServiceNow or Remedy systems to ensure streamlined and organized issue tracking. What will you do? Respond to service requests via telephone, email, or in-person to resolve reported issues promptly. Utilize automated

remote-control

software for efficient issue resolution. Triage and escalate service requests

. Log and track service requests using ServiceNow or Remedy ticketing systems. Implement

and follow

standard

service support

procedures for diagnosing

and resolving issues. Provide technical

assistance

and support for computer systems, software, and hardware issues. Provide technical

assistance

and support for computer systems, software, hardware, and laptops

. What skills do you

possess

? Knowledge of standard

help desk

procedures for diagnosing

and resolving Windows and other customer technical issues. Experience with ServiceNow or Remedy ticketing systems. Excellent communication skills for responding to queries and keeping the customer informed on status. Flexibility to work varying shifts to meet IT support requirements. MCP or other Microsoft Certifications highly desired. 40,000.00



70,000

.00 depending on experience and certifications. We are anEqual Opportunity Employercommitted to building a diverse and inclusive team.

#J-18808-Ljbffr


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