Command Center Representative

1 month ago

Columbus, United States LAZ Parking Midwest, LLC Full time
The Spirit of the Position:

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.

Pay: $17.00/hour; non-tipped

Location: NRI Columbus

Shift: Part-Time weekends 7a-3p

Required:

  • Strong customer service experience
  • Cash handling experience is preferred but not required
  • Parking industry experience is preferred but not required
You are:
  • Charismatic, energetic, and happy to help however you can.
  • Responsible is your middle name. You never disappoint because it's not in your nature.
  • Good under pressure. You don't fold and get overwhelmed easily.
  • Proficient in basic computer skills in the parking revenue control system
  • Able to work with minimal supervision.
  • Able to communicate professionally and effectively.
  • Open to feedback, differing opinions, and other points of view.
  • Timely and demonstrates a sense of urgency.
  • Excellent team building and interpersonal skills.
  • A team player.
What will I do?
  • Greet customers, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop a rapport with the customer base.
  • Assisted customers in elevator lobbies, lanes, and parking facilities; helped direct traffic if required.
  • Perform traditional cashiering functions as needed for exception transactions.
  • Provide jump start and vehicle location assistance as directed by supervisors.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly, can-do attitude.
  • Move through facilities monitoring areas and looking for customers needing assistance.
  • Contribute to the general maintenance of the garage, such as wiping down surfaces and equipment and picking up trash/debris.
  • Basic troubleshooting of minor equipment failures
  • Complete miscellaneous duties as assigned.
Education:
  • A high school diploma or GED is preferred but not required.
Experience:
  • Strong customer service experience.
  • Cash handling experience is preferred but not required.
  • Parking industry experience is preferred but not required.
Skills:
  • Willingness to be flexible and work multiple facility locations.
  • Ability to handle challenging and, at times, emotionally charged situations and de-escalate situations.
  • Ability to speak, read, and comprehend the English language.
  • Must make decisions independently and know when to ask management for assistance.
Physical Demands:
  • Willingness to work in the elements - heat, wind, snow, rain, etc.
  • Ability to lift, push, and pull up to 20 pounds.
  • Ability to stand, walk, and run for extended periods.
  • Ability to bend, stoop, squat, and lift frequently throughout a shift.

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

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