Solutions Center Representative

5 days ago


Columbus, United States Randstad Full time
Job DescriptionJob Description

As a Solutions Center Representative, you will provide extraordinary support to our client's members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you’ll effectively interpret and articulate marketing strategies when communicating with customers.Qualified candidates must have availability to work 8am - 11pm, Monday - Friday and Saturdays as needed.This is a hybrid position, 2 days in office and 3 days remote. Candidates local to Columbus are preferred.

salary: $18.5 - $19 per hour
shift: First
work hours: 8 AM - 11 PM
education: Bachelors

Responsibilities

  • Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing.
  • Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
  • Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.

Education:

  • High school diploma or equivalent required. A Bachelor's degree in finance, business administration, insurance, economics, and communications preferred.
  • License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system.

Experience:

  • One year of experience in customer service, sales related occupations.
  • Knowledge of various insurance products and the sales process.

The essential functions of this role include:
  • working in a smoke free environment
    Skills
  • Customer Service
  • Call Center Support
  • Active Listening
  • Telephone Etiquette
  • Financial Services
  • Microsoft Office
    Qualifications
  • Years of experience: 1 year
  • Experience level: Experienced
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.



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