Solutions Center Representatives

3 weeks ago

Columbus, United States Randstad Full time
Job DescriptionJob Description

Immediate opportunity for Solutions Center Representatives to assist our client's members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success.

This is a fully onsite position, located in Columbus, Ohio. Relocation cost reimbursement is not available for this position. Local candidates are preferred.

salary: $18.99 - $19 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

What you will do:

  • Answer participant inquiries and process requests pertaining to their retirement account.
  • Discuss a variety of topics with the participant including password resets, contributions,
  • asset allocation, rollovers, withdrawals, etc.
  • Follow all Ohio Deferred Compensation, government, and regulatory procedures to insure credibility and compliance.
  • Provide the best customer service by carefully analyzing situations and working with all internal partners to determine proper course of action.

What you will need:

  • High School diploma or equivalent required. Undergraduate degree is preferred.
  • Minimum one year in a customer service or sales-related role.
  • Excellent customer service, communication, MS office proficiency, and financial industry knowledge.
  • Consultative sales aptitude and passion for interacting and helping customers.
The essential functions of this role include:
  • working in a smoke free environment
    Skills
  • Active Listening
  • Call Center
  • Basic Software Skills
  • Financial Services
  • Customer Service
  • Microsoft Office
    Qualifications
  • Years of experience: 1 year
  • Experience level: Experienced
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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