Customer Service Representative
4 weeks ago
** Smith & Loveless Inc.**
** Customer Service Representative**
Lenexa, KS 66215
Then apply today and join a continually stable, successful, family-owned business with an eye toward ***Protecting water. Protecting People.*** Smith & Loveless is a design-build manufacturer of wastewater pumping systems and treatment plants for municipalities and industrial applications.
The **Customer Service Representative** works in a team office environment and is responsible for managing customer requests via email, answering the Parts Phone with a customer-friendly focus, assisting customers to identify the required part, taking parts orders, and processing parts orders. Have an investigative and technical mindset to find the correct part by inspecting engineering mechanical drawings.
The Parts Team works together in identifying the correct part for the customer's equipment, relying strongly on good computer skills and multitasking ability. Most of your time will be working independently solving customer problems but in a team environment.
Additional responsibilities include freight billing & quotes, researching parts, assisting with expediting shipments, filing, development of RMAs, and Georgia order transfers.
**Specific Duties:**
* Assist customers via email and phone, to resolve Parts questions, pricing, availability, and order processing. Enter daily parts orders into the Avante computer system.
* Research and identify parts needed by inspecting Engineering Drawings.
* Communicate efficiently with Engineers as needed to order parts to be machined.
* Process all billing corrections, invoice revisions, and parts order freight in a timely fashion.
* Set up new customer accounts and work with the customer and accounting in acquiring and recording all required sales tax exemption forms.
* Maintain Parts sales order spreadsheets, recording weekly parts & retrofit sales/bookings, and weekly and monthly Representative sales and oversees daily sales order entry by other Parts Staff.
* Process Smith & Loveless Georgia office orders for shipments, and prepare transfer orders for Smith & Loveless Georgia stock requirements.
* Process Parts Department RMAs (customer parts returns) by preparing paperwork to send to the customer and issuing the credit memo when parts have been returned.
* Research job files for Parts price quotes, work with multiple departments to properly identify the most appropriate parts.
* Responsible for working in a team environment to manage customer requests.
* Backup for other Parts Department personnel as required.
****Job Requirements -** Candidate should have the following background:**
* Proven Customer Service Skills. Has the ability to take care of customers and fulfill their needs. Ability to make them feel important and extremely happy about our brand.
* **Strong MS Outlook Experience** . Must be very proficient with Microsoft Outlook and comfortable with other MS Office applications. Have a keen ability to optimize and use Outlook with great efficiency.
* Possess a strong, investigative mindset. Has the ability to inspect Engineering Mechanical Drawings to find the part and part numbers needed.
* Must possess strong multitasking ability and experience.
* Punctual, dependable, organized and enthusiastic.
* Ability to listen and desire to learn.
* Works well with a team but also able to work very independently.
* Excellent phone manner & skills.
* Ability to grasp and visualize mechanical parts and answer customer's questions on required parts.
* Technical inside sales experience is strongly preferred.
**We are proud to offer our employees** ***:***
* Medical Insurance
* Dental Insurance
* Life & AD&D Insurance
* Short & Long Term Disability Insurance
* Paid Vacation & Sick/Personal Time
* Annual Bonus
* 401K w/Match
**A Great Place for Your Career**
Be a part of the Smith & Loveless team, which develops smarter and more efficient ways to solve the world's environmental challenges. Based in metropolitan Kansas City, with offices and affiliates in suburban Denver, Los Angeles, Atlanta, London, and Auckland, we design, engineer, manufacture, install, and service industry-leading solutions for the transfer, purification, and conservation of our worlds most precious resource, water.
As an industry leader in water treatment and pumping system solutions, Smith & Loveless offers challenging careers across various business and technical functions in diversified regional, national and international markets. Our careers provide opportunities for all kinds of people, from those in the beginning stages of their career all the way to experienced professionals.
With a diverse product line of solutions and equipment installed in more than 75 nations globally, Smith & Loveless employees enjoy our strong company reputation, innovative brands and a proud legacy of success of making the world a better place.
Our world headquarters are located in Lenexa, Kansas, a convenient drive from anywhere in the **Kansas City area.**
Smith & Loveless is located within an easy driving distance from anywhere in the metro.
We are an Equal Employment Opportunity Employer.
-
Customer Service Representative
3 weeks ago
Lenexa, United States U-Haul Full timeLocation: 9250 Marshall Dr, Lenexa, Kansas 66215 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
1 week ago
Lenexa, United States U-Haul Full timeLocation: 9250 Marshall Dr, Lenexa, Kansas 66215 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
4 weeks ago
Lenexa, United States Industrial Fumigant Company LLC Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** IFCI504370 Showing 1 location **Job Details** **Description** **Industrial Fumigant Company (IFC) provides pest management solutions to the commercial food industry.** Under the general direction of the Customer Service Manager, the Customer Service...
-
Customer Service Representative
1 week ago
Lenexa, United States Industrial Fumigant Company LLC Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** IFCI504370 Showing 1 location **Job Details** **Description** **Industrial Fumigant Company (IFC) provides pest management solutions to the commercial food industry.** Under the general direction of the Customer Service Manager, the Customer Service...
-
Representative I-Customer Service
1 month ago
Lenexa, United States Westlake Chemical Corporation Full timeComply with Company Safety Policies and Procedures. - Regular attendance, timeliness, and scheduling flexibility. - Ensures SOX compliance processes are followed, and necessary documents are verified and kept on file as needed. - Answer Level 1 techn Customer Service, Representative, Claims Manager, Skills, Claims Supervisor, Customer, Manufacturing, Retail
-
Representative I-Customer Service
1 week ago
Lenexa, United States Westlake Chemical Corporation Full timeComply with Company Safety Policies and Procedures. - Regular attendance, timeliness, and scheduling flexibility. - Ensures SOX compliance processes are followed, and necessary documents are verified and kept on file as needed. - Answer Level 1 techn Customer Service, Representative, Claims Manager, Skills, Claims Supervisor, Customer, Manufacturing, Retail
-
Customer Service Representative
3 weeks ago
Lenexa, Kansas, United States Aston Carter Full timeDescription: The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly...
-
Customer Service Representative
1 week ago
Lenexa, Kansas, United States Aston Carter Full timeDescription: The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly...
-
Customer Service Representative
3 weeks ago
Lenexa, Kansas, United States Aston Carter Full timeDescription:The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly...
-
Customer Service Representative
1 week ago
Lenexa, Kansas, United States Aston Carter Full timeDescription:The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly...
-
MyWebsite Customer Service Representative
3 weeks ago
Lenexa, United States IONOS Inc Full time* Customer Service * Lenexa, KS, USA * Base + Commission * Full Time *Benefits Eligible* * Do **YOU** * Do **YOU** * Do **YOU** * Do **YOU** * Then **WE** want to meet **YOU!** IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American...
-
MyWebsite Customer Service Representative
1 week ago
Lenexa, United States IONOS Inc Full time* Customer Service * Lenexa, KS, USA * Base + Commission * Full Time *Benefits Eligible* * Do **YOU** * Do **YOU** * Do **YOU** * Do **YOU** * Then **WE** want to meet **YOU!** IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American...
-
Customer Service Representative
3 weeks ago
Lenexa, Kansas, United States Aston Carter Full timeDescription:The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly...
-
Customer Service Representative
1 week ago
Lenexa, Kansas, United States Aston Carter Full timeDescription:The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly...
-
Customer Service Representative | 8am
2 weeks ago
Lenexa, United States Sizewise Rentals LLC Full time** Position Description** **Customer Service Representative | 8am - 5pm** City **Lenexa** Customer Service Representatives are at the center of our passion for service. We are proud to offer a live person on the end of the line when our customers call. We currently have a need for a full-time Customer Service Representative. Base pay $16.00/per hour - every...
-
Senior Customer Service Representative
2 weeks ago
Lenexa, United States 5-Star Staffing Solutions LLC Full timeCUSTOMER CARE REPRESENTATIVE/SHOWROOM SUPPORT (Tier 3) We have an immediate career opportunity at our distribution center in Lenexa, Ks. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are...
-
Senior Customer Service Representative
3 weeks ago
Lenexa, United States 5-Star Staffing Solutions Full timeCUSTOMER CARE REPRESENTATIVE/SHOWROOM SUPPORT (Tier 3)We have an immediate career opportunity at our distribution center in Lenexa, Ks. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are...
-
Senior Customer Service Representative
1 week ago
Lenexa, United States 5-Star Staffing Solutions Full timeCUSTOMER CARE REPRESENTATIVE/SHOWROOM SUPPORT (Tier 3)We have an immediate career opportunity at our distribution center in Lenexa, Ks. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are...
-
Senior Customer Service Representative
1 week ago
Lenexa, United States 5-Star Staffing Solutions Full timeCUSTOMER CARE REPRESENTATIVE/SHOWROOM SUPPORT (Tier 3)We have an immediate career opportunity at our distribution center in Lenexa, Ks. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are...
-
Senior Customer Service Representative
3 weeks ago
Lenexa, United States 5-Star Staffing Solutions Full timeCUSTOMER CARE REPRESENTATIVE/SHOWROOM SUPPORT (Tier 3)We have an immediate career opportunity at our distribution center in Lenexa, Ks. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are...
