IT Help Desk Technician

1 month ago

Madison, United States First Supply Full time

Overview:

The IT Help Desk Technician will provide support to users of the organizations technical products or services. This position plays a critical role in ensuring our employees have seamless access to technology, resolving problems promptly and will maintain a high level of customer satisfaction. The position will be fully on-site in Madison or La Crosse, WI.

Responsibilities:
  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Identify, investigate, and research technical problems.
  • Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.
  • Collaborate with IT team to analyze existing workflows and propose solutions for continuous process improvement.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Walk users through problem-solving steps and provide clear instructions.
  • Install, configure, and maintain computer system applications.
  • Assist in the setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices.
  • Document technical issues, solutions, and processes for future references.
  • Stay up to date with advancements in technology.
  • Collaborate with the IT team members to implement and improve IT processes and procedures.
  • Occasional travel up to 10% of time.
  • Other duties/responsibilities as assigned.
Qualifications:
  • Associates degree in computer science or information technology preferred.
  • Strong knowledge of Microsoft Windows and Office Suite.
  • Knowledge of basic networking concepts.
  • Excellent communication and customer service skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong understanding of security best practice and ability to implement.
  • Excellent customer service, organizational, interpersonal, and written / verbal communication skills

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more

About First Supply

First Supply is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.

First Supply also owns and operates 18 Kitchen & Bath Stores in 5 midwestern states under the Gerhard's Kitchen & Bath and Kohler Signature Store brands. Gerhard's is the largest, most versatile kitchen & bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. The Kohler Signature Stores are a kitchen and bath showroom that provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, exclusively from the Kohler brands

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

  • Help Desk Support technician.

    4 weeks ago

    Madison, United States RIT Solutions, Inc. Full time

    Help Desk Support technician. Client is looking for one (1) Help Desk Support technician. Candidates will be required to be onsite 50% of the time. Rotating week on-site, week remote. On boarding will be on-site 2-3 weeks depending on experience. Please only send me candidates within a 1 hour driving distance to Madison, WI or candidates that are willing to...

  • Help Desk Support technician.

    1 month ago

    Madison, United States RIT Solutions, Inc. Full time

    Help Desk Support technician. Client is looking for one (1) Help Desk Support technician. Candidates will be required to be onsite 50% of the time. Rotating week on-site, week remote. On boarding will be on-site 2-3 weeks depending on experience. Please only send me candidates within a 1 hour driving distance to Madison, WI or candidates that are willing to...

  • Help Desk Technician

    4 weeks ago

    Madison, United States Catholic Charities of Madison Full time

    The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.Catholic Charities of Madison, has an immediate opening for a skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician you will be responsible for...

  • Help Desk Technician

    3 weeks ago

    Madison, United States Catholic Charities of Madison Full time

    The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.Catholic Charities of Madison, has an immediate opening for a skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician you will be responsible for...

  • IT Help Desk Technician

    3 weeks ago

    Madison, United States Vieth Consulting LLC Full time

    **About Us**: Vieth Consulting, LLC. is a Managed Service Provider in Madison, WI. We provide IT support and services to a variety of small to medium businesses in South Central Wisconsin. We are a privately owned company with strong team values and are dedicated to providing the best customer service for our clients and a commitment to our employees. Be a...

  • Help Desk Technician

    1 month ago

    Madison, United States Catholic Charities of Madison Full time

    The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.Catholic Charities of Madison, has an immediate opening for a skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician you will be responsible for...

  • Help Desk Technician

    4 weeks ago

    Madison, United States Catholic Charities of Madison Full time

    The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.Catholic Charities of Madison, has an immediate opening for a skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician you will be responsible for...

  • Help Desk Technician

    3 weeks ago

    Madison, United States Catholic Charities of Madison Full time

    The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.Catholic Charities of Madison, has an immediate opening for a skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician you will be responsible for...

  • Help Desk Technician

    1 week ago

    Madison, United States Catholic Charities of Madison Full time

    **The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.** Catholic Charities of Madison, has an immediate opening for a skilled and motivated **_Help Desk Technician_**_ _to join our team. As a Help Desk Technician you will be...

  • Help Desk Iii

    4 weeks ago

    Madison, United States AE Business Solutions Full time

    AE Business Solutions is seeking an experienced help desk technician with 6+ years of experience in the IT field! The help desk technician MUST have strong understanding and exposure to ITIL and ITSM. - this position requires the work to be performed onsite in Madison 5 days/week Top Required Skills & Years of Experience: At least 6 years' experience in the...

  • Help Desk Technician

    2 weeks ago

    Madison, United States Thoughtwave Software and Solutions Full time

    **HELP DESK -LEVEL 3** **REMOTE** **ONLY LOCAL CONSULTANTS (WISCONSIN)** **Top 3-4 desired skills required for the position**: Ability to troubleshoot and resolve issues quickly Attention to detail Able to work independently in a highly collaborative environment Fast and accurate typing **Qualification Experience** IT Service Management tools...

  • Help Desk II

    3 weeks ago

    Madison, United States Computer Consultants International Full time

    JOB REQUIREMENTS: Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft...

  • Help Desk Technician

    2 weeks ago

    Madison, United States Thoughtwave Software and Solutions Full time

    **HELP DESK -LEVEL 3** **REMOTE** **ONLY LOCAL CONSULTANTS (WISCONSIN)** **Top 3-4 desired skills required for the position**: Ability to troubleshoot and resolve issues quickly Attention to detail Able to work independently in a highly collaborative environment Fast and accurate typing **Qualification Experience** IT Service Management tools...

  • Help Desk Technician

    3 weeks ago

    Madison, United States Talent Groups Full time

    2+ Years of Experience in Help Desk Support. - Install, configure, and maintain Windows 11 operating systems on desktops and laptops. - Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone. **Job Type**: Contract Pay: Up to $27.00 per hour Expected hours:...

  • Help Desk Technician

    4 weeks ago

    Madison, WI, United States Catholic Charities of Madison Full time

    The heart of our mission is to demonstrate Christ's love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.Catholic Charities of Madison, has an immediate opening for a skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician you will be responsible for...

  • Help Desk Technician

    3 weeks ago

    Madison, WI, United States Catholic Charities of Madison Full time

    The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.Catholic Charities of Madison, has an immediate opening for a skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician you will be responsible for...

  • IT Help Desk Technician

    1 month ago

    Madison, United States First Supply Full time

    Overview The IT Help Desk Technician will provide support to users of the organization’s technical products or services. This position plays a critical role in ensuring our employees have seamless access to technology, resolving problems promptly and will maintain a high level of customer satisfaction. The position will be fully on-site in Madison or La...

  • IT Help Desk Technician

    4 weeks ago

    Madison, United States First Supply Full time

    Overview The IT Help Desk Technician will provide support to users of the organization’s technical products or services. This position plays a critical role in ensuring our employees have seamless access to technology, resolving problems promptly and will maintain a high level of customer satisfaction. The position will be fully on-site in Madison or La...

  • Help Desk Technician

    3 weeks ago

    Madison, United States Talent Group Full time

    Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365). - Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone. - Ability to...

  • help desk ii

    1 week ago

    Madison, Wisconsin, United States Randstad Full time

    help desk ii. madison , wisconsin posted 10 days ago job detailssummary $19 - $24 per hour contract high school category computer and mathematical occupations reference job detailsjob summary:Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management...