Branch Customer Service Coordinator

2 weeks ago

Tewksbury, Massachusetts, United States TTI TTI, Inc. Full time

Job Title: Branch Customer Service Coordinator

Job Summary:

We are seeking a highly skilled and detail-oriented Branch Customer Service Coordinator to join our team at TTI, Inc. in Tewksbury, MA. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring timely order fulfillment.

Key Responsibilities:

  • Verify and expedite customer orders to ensure accuracy and secure on-time delivery
  • Provide information to customers regarding order status by answering inquiries by phone and email
  • Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sales to shipping process
  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller
  • Assist with the processing of customer quotes by performing stock checks and obtaining delivery information
  • Process order confirmation files by reviewing data
  • Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers, and researching and preparing customer return authorizations and replacement orders
  • Provide back-up coverage for the Director of First Impressions by covering the switchboard during breaks

Requirements:

  • High School Diploma or GED with 6 months experience in customer support or similar role or equivalent combination of education and experience required
  • Ability to use the computer system proficiently
  • Knowledge of, or the ability to learn, company product lines, services, policies, and procedures
  • Possesses excellent verbal and written communication skills
  • Must have good telephone etiquette and ability to write routine business correspondence
  • Ability to type 40 words per minute
  • Knowledge of all Microsoft Office applications at the beginning level, including Excel
  • Ability to add, subtract, multiply, and divide units of measure
  • Able to compute rates, ratios, and percentages

What We Offer:

  • A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
  • Educational Assistance (Tuition Reimbursement)
  • Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
  • A strong focus on giving back to our communities through philanthropic opportunities

Equal Opportunity Employer:

TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans status, genetic information, or any other characteristic protected by law.

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