Patient Care Coordinator
4 weeks ago
New England Cancer Specialists (NECS) is currently seeking a full time, Monday-Friday Medical Secretary/Scheduler, internally know as a Patient Care Coordinator (PCC), to work within our Portsmouth NH Practice. The PCC serves as the face to face/over the phone daily contact for patients in regards to the scheduling of appointments, booking of scans, labs, and procedures as needed. The PCC along with a physician, NP/PA, Nurse Navigator, Prior-Authorizations Specialist, and Medical Assistant form a team that covers all aspects of patient care. Duties include maintaining the physician's appointment schedule, completing all non-clinical orders, managing and resolving appointment conflicts proactively, answering multi-line phone, triage calls, resolves issues and answers questions, takes detailed messages, redirects calls to the appropriate person, maintains confidentiality, meets deadlines, multi-tasks, problem solves, and assists patients to ensure they have a positive and professional experience at all times.
NECS is a private medical practice composed of 15 oncologists and hematologists serving the state and region from 5 different locations in Maine and New Hampshire. NECS is committed to achieving the best outcome and providing unmatched support in all areas for every patient. Nationally recognized as 1 of 12 Oncology Medical Homes in the nation and the first private practice to become a member of the Dana Farber Cancer Care Collaborative. NECS brings together top clinicians, researchers, and dedicated medical professionals, clinical and non-clinical to create the best possible experience for our patients.
Job Duties:
- Schedules appointments for patients by phone or in person. Works within the electronic medical record ensuring all appointments are scheduled to match physician/clinician availability with patient preferences.
- Follows all urgent/emergency protocols.
- Completes all non-clinical orders entered in patient charts by providers.
- Communicated clearly and professionally to patients and staff. Accurately communicates all necessary instructions for upcoming appointments, scans or procedures to patients.
- Returns all phone calls by the end of the same business day.
- Communicates consistently and frequently with provider team(s) any changes to or effecting patient care plans to ensure the best possible care for every patient.
- Actively participates in weekly team meetings.
- Maintains provider calendar, ensuring all changes are reflected in the EMR clinic schedules.
- Scans records into the EMR as needed
- Maintains a pleasant, professional demeanor at all times with patients and coworkers.
- Others duties as assigned by Office Manager.
Experience and Skills
- High school diploma or GED required.
- Minimum 1 year experience in complex medical scheduling.
- Minimum one year clerical and/or Medical Secretary experience in a health care field, oncology experience preferred.
- Knowledge and application of medical terminology required.
- Previous experience with electronic medical record systems required.
- Exceptional customer service experience required.
Job Benefits
New England Cancer Specialists offers competitive pay and benefits to our employees. Benefits include medical, prescription, dental, vision and life insurances. Short Term and Long Term disability insurances. Other benefits include tuition reimbursement, Paid Time Off, 10 Company paid holidays as well as employee discounts.
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