Patient Access Representative
4 months ago
This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy . May provide required notification of scheduled and unscheduled services according to insurance provider requirements. May be responsible to schedule patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, LAB, AMSAC etc.). Next step in career ladder is Senior Patient Access Rep.Qualifications:Minimum EducationHigh School Diploma or GED (Required)Minimum Work Experience2 years Related experience (Required)Required Skills/KnowledgeBroad knowledge in administrative processes, customer service skills.Computer knowledge necessary.Microsoft Office experience preferred (Word & Excel).Complete Patient Access training curriculum and pass all competency assessments.The ability to type minimum of 35 words per minute required.Functional AccountabilitiesPatient ServicesDemonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes corresponds with diagnostic codes. Enter information into billing/registration system. Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner. Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy . Complete bedside registration for ED patients. Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable. Greet patients and parents courteously. Arrive patient in appropriate system based on department policy . Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure. Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future). Information VerificationVerify insurance eligibility using applicable eligibility system. Ensure managed care carve outs (lab and radiology carve outs) are adhered to. Advise leadership of any authorization issues at the time of check-in. Identify surgeries/diagnostic testing without an authorizations. Contact provider's office or scheduling coordinator to address issue timely without delaying patient care. Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments. Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner. Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment. Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service. Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in synch. Cash CollectionCollect and record co-payments, deposits and payments in full and provide payer with receipt. Responsible for helping department meet 85% of the collection target for the department.Maintain departmental requirements regarding cash controls and collectionsBilling PreparationFor ancillary services ensure all applicable orders/scripts/referrals are obtained prior to services being rendered. Appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system. Responsible to ensure daily quality review of all registration processed real-time. Office SupportAnswer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voice mail messages within same business day . Distribute mail. May work returned mail as needed. All staff are responsible for information distributed via e-mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day). Maintain office files and office supplies at P AR levels. Maintain clean reception area and work space. Other support as needed. Organizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility Use resources efficientlySearch for less costly ways of doing thingsSafety Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
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Patient Access Representative
2 months ago
Washington, United States Children's National Health System Full timeDemonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes corresponds with diagnostic codes. Enter information into billing/registration system. Complete computer aided, on-l Patient Access, Representative, Patient, Payment, Insurance, Healthcare, Information
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Patient Access Representative
4 weeks ago
Washington, United States Medix Full timeA world-class Healthcare organization is seeking experienced Customer Service Representatives to join their Patient Access Team. This is a Fully Remote, contract opportunity. Candidates must live in Washington State and be able to do IT kit pickups from one of the following locations: Seattle, Tacoma, Renton, Bellevue, Everett, Spokane. Overview: Perform...
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Senior Patient Access Representative
4 weeks ago
Washington, United States Children's National Hospital Full timeKey ResponsibilitiesProvide patient services and administrative support in ancillary operations, reporting to the Patient Access Supervisor or Manager.Job SummaryThe Senior Patient Access Representative is responsible for providing patient services and administrative support in ancillary operations. This role involves providing knowledge and assistance in...
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Senior Patient Access Representative
2 weeks ago
Washington, United States Children's National Health System Full timeJob Description - Senior Patient Access Representative (24000332) Description The Senior Patient Access Rep will report to the Patient Access Supervisor or Manager and provide patient services and administrative support in ancillary operations. Will act as a knowledge source for registration by assisting in the daily process outcomes of the department. Will...
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Washington, United States TEKsystems Full timeHospital Patient Access Representative 100% On-Site - Washington, DC $20-23/hr based on experience Evening/Overnight Shifts Highlights: + Opportunity to work with a large DC area hospital system + Contract to Potential Hire + Benefits: Healthcare, Dental, Vision, 401K, Weekly Pay Job Description: + The Patient Access Representative will work in a...
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Patient Access Representative
7 days ago
Washington, United States TEKsystems Full timeDescription:• Candidates MUST be able to work weekends/holidays/evening shifts; registration/customer service experience preferred!• They will be sitting at the front desk in Emergency Department and collecting payments, verifying insurance and collecting information. • They verify why they are there, collect their personal information, verify...
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Patient Access Representative
3 weeks ago
Washington, United States TEKsystems Full timeJob DescriptionJob DescriptionDescription:• Candidates MUST be able to work weekends/holidays/evening shifts; registration/customer service experience preferred!• They will be sitting at the front desk in Emergency Department and collecting payments, verifying insurance and collecting information. • They verify why they are there, collect their...
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Patient Access Representative
3 weeks ago
Washington, United States TEKsystems Full timeJob DescriptionJob DescriptionTekSystems is currently hiring for Patient Service Coordinator in the Washington DC area! MUST HAVE: Any medical front desk experience, medical registration, or something similar! Must be open to the shift! Description:• Candidates MUST be able to work weekends/holidays/evening shifts; registration/customer service experience...
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Supervisor Patient Access
2 weeks ago
Washington, United States Washington Hospital Full timeJob DescriptionJob DescriptionThe Supervisor Patient Access supervises Patient Access staff as well as oversees and performs registration and related functions. Is responsible for the integrity of patient, financial, and verification data obtained by staff as well as daily responsibilities for Exception Reports research corrections and notification of...
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Evenings/Overnights - Hospital Patient Access Rep
15 hours ago
Washington, United States TEKsystems Full timeHospital Patient Access Representative 100% On-Site - Washington, DC Evening/Overnight Shifts Highlights: + Opportunity to work with a large DC area hospital system + Contract to Potential Hire Job Description: + The Patient Access Representative will work in a busy Emergency Department within the hospital's patient access/admissions team. + Will sit...
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Patient Access Coordinator
1 month ago
Washington, United States Medstar Full timeJob Summary:MedStar Health is seeking a Patient Access Coordinator to coordinate all functions and activities related to patient access, including front-end customer service, accurate and complete patient registration, appointment scheduling, insurance verification, and Time-of-Service payment processing.Key Responsibilities:• Greet patients, respond to...
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Patient Access Specialist
6 months ago
Township of Washington, United States Ensemble Health Partners Full timeThank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across...
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Patient Access Coordinator
2 days ago
Washington, Washington, D.C., United States Prisma Health Full timeWe are seeking a highly skilled Patient Access Specialist to join our team at Prisma Health. This role will play a critical part in ensuring that patients receive the highest level of care and service.About the RoleThis is a non-management position that reports to a supervisor or manager. The successful candidate will be responsible for receiving and...
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Patient Access Representative
7 days ago
Washington, DC, United States TEKsystems Full timeDescription:• Candidates MUST be able to work weekends/holidays/evening shifts; registration/customer service experience preferred!• They will be sitting at the front desk in Emergency Department and collecting payments, verifying insurance and collecting information. • They verify why they are there, collect their personal information, verify...
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Bilingual Patient Advocate
2 weeks ago
Washington, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate (Spanish/English). This position will be located on-site at a hospital in Washington, D.C. The Full Time schedule for this role will be Monday-Friday; 10am-6:30pm. Job Summary The purpose of this position is to connect uninsured hospital patients...
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Patient Access Representative
2 weeks ago
Washington, United States Vidant Health Full timeJob Description ECU Health About ECU Health Beaufort Hospital, a campus of ECU Health Medical CenterECU Health Beaufort Hospital serves as a campus of ECU Health Medical Center. The 142-bed full-service hospital is located in Washington and has earned national designation as a Primary Stroke Center. It is home to a 16-bed emergency department that serves...
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Patient Access Associate
2 weeks ago
Washington, United States Washington Hospital Part timeJob DescriptionJob DescriptionThe Patient Access Associate is responsible for performing registration procedures for incoming patients and occasional pre-registration for applicable outpatient cases, establishing and/or maintaining a patient's medical record by collecting necessary demographic, clinical, and financial information for all patients, and...
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Washington, United States Amgen Full timeJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four...
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Senior Patient Access Operations Coordinator
4 weeks ago
Washington, United States Children's National Hospital Full timeResponsible for coordination of business operations of the Patient Access Department. Supervise, train, mentor, and develop staff to ensure departmental objectives are met. Responsible to coordinate the business and administrative operations of the 24/7 Patient Access Department. Perform supervisory duties which include hire, train, and evaluate the Patient...
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Part-Time Bilingual Patient Advocate
4 weeks ago
Washington, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be located on-site at a hospital in Washington, D.C. The Part-Time schedule for this role will be Saturday and Sunday; 9:30 am to 6pm.Job Summary The purpose of this position is to connect uninsured hospital patients to...
