Installation Training Specialist

Summary JOB DESCRIPTION The Installation Training Specialist operates cross-functionally with Strategic Account Teams, Field Sales, Marketing, Product , Installation Teams, Customer Care, IT, Operational Effectiveness, and outside vendors and is responsible for the development & delivery of a comprehensive installation training program. This includes planning, developing, promoting, coordinating, and facilitation of all installation training curriculum and activities to support identified distribution channels and/or markets for the sales organization. Designs training activities comprehensive of both face-to-face and virtual training in collaboration with other installation teams as required to attain knowledge & performance objectives for internal & external customers Assesses results of training to ensure learning effectiveness and tracks participation and behavior changes so that performance improvements are realized and maintained. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but other duties may be assigned. Installation Training Programs Collaborate with the corresponding channel/segment Sales Training Specialist on installation training as part of onboarding for new sales team members. Coordinate and lead strategic ongoing installation training programs for existing and tenured sales team members, whether in-person or virtual. Diagnose installation training needs assessment for the assigned channel or segment and partner with both Strategic Accounts and Field Sales leaders to support distribution partners as well as contractors, builders, installers, etc. When needed, any installation training could also encompass components of sales, product, direct customer and service training. Develop learning objectives, and learning plans for programs that result in desired skill or knowledge improvements, identify learning styles and needs of training participants and implement into the instructional design of training programs, both internally and externally. Formulate teaching outlines/facilitator guides as needed and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, tours, meetings and/or workshops designed to improve the delivery and retention of course materials provided during training. Assist in supporting installation training and expertise across the enterprise for special projects, cross-functional collaboration, special events, and launches. Apply continuous improvement principles to both virtual and in-person training opportunities to meet the evolving needs of field sales. Tools/Technologies Develop and manage tools, content, and resources related to installation that enable the sales and installation teams to be more efficient and effective. Select and implement technology to support the field installation teams and sales force to increase knowledge and capability installation. Assist in managing Pella’s sales enablement platform to ensure that all information is easily and readily accessible at point of need. AREAS of KNOWLEDGE, SKILL and ABILITY Detailed knowledge of window and door installation principals, methods, and best practices, as well general construction knowledge. Extensive knowledge of training best practices (analysis, instructional design, delivery implementation, and evaluation). Expert ability to manage projects from concept to completion. Expert ability to plan and facilitate meetings. Strong strategic, conceptual, and analytical thinking, and decision-making skills. High adaptability and flexibility, including the ability to manage deadline pressure, ambiguity, and change. Highly developed training, presentation, and written communication skills. Expert ability to consult or provide guidance on complex matters to non-specialists; ability to communicate effectively with senior management. Expert ability to collaborate and generate a spirit of cooperation while coordinating diverse activities and groups within a team environment. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION And/or EXPERIENCE Bachelor’s degree (B.A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. TRAVEL EXPECTATIONS Requires 50-75% travel. Language Skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have strong written and oral communication skills as well as experience in sales. Mathematical Skills Ability to calculate figures and amounts such as discounts, fractions, interest, ratios, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra such as probability, statistical inference, and plane and solid geometry. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions, Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Computer Skills Word, Excel and Power Point. CERTIFICATES, LICENSES, REGISTRATIONS None required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk, and talk or hear. The employee is occasionally required to sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 100 pounds on a regular basis. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. About Us About Pella Corporation As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024. We have also received numerous accolades for innovation and design, including Fast Company’s Most Innovative Manufacturers for 2022 and 2023. At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development. With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?