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Customer Service Specialist

2 months ago

Arizona City, United States Service Experts Full time

Arizona's Dukes of Air

6938 E Parkway Norte, Mesa, AZ 85212

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT

Service Experts Company Perks and Benefits for YOU

Generous PTO provided:

  • 20 paid days off within your first year of employment (vacation & national holidays)
  • 25 paid days off after your 2nd year of employment
  • No layoffs during Slow Season due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
  • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
  • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
  • We provided wellness program options for free employee medical
  • Company-provided smart phone, tablet, uniform plan, and tool replacement program
  • Well make you better at what you do with our internal Training Academy
  • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
  • Company-paid employee Life Insurance with options for YOU and your Family
  • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing

Position Summary: As a CSR/Dispatcher, you will work with our national sub-contractor network to support assigned customers and will be responsible for assigning work to those sub-contractors and coordinating schedule dates with our customers. This position is critical to our success and will require strong administrative and communication skills. Also important with this position, is the ability to execute day to day tasks that will allow for delivery of outstanding service to our clients while meeting realistic margin and revenue expectations. This position requires flexible hours and overtime as needed as well as a fast paced and solution minded individual.

Key Responsibilities:

Schedule and dispatch technicians directly and indirectly according to client specifications and requests

  • Arrange for necessary repairs in order to restore service and comfort to clients
  • Communicate and relay information from technicians in the field to clients in real-time
  • Prepare and monitor daily work lists
  • Create work orders through our software and monitor through to completion
  • Take incoming calls from clients and technicians in the field documenting service repair completion details
  • Monitor electronic mailboxes for new service calls, requests for updates, and system generated messages
  • Operate in multiple software applications both internal and client driven
  • Build and maintain strong, long-lasting client relationships
  • Create and present proposals for quoted work to client

Desired Skills and Qualifications:

  • Outstanding customer service and relationship building skills
  • Proven dispatch, call center or other relevant experience
  • Experience in delivering client focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to details
  • Excellent listening, negotiation and communication skills