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Customer Service Representative
2 months ago
Description Branch: Valley Seating and Mobility Responsibilities & Duties: A Mobility Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care. A Mobility CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. As a Rehab CSR you will... Liaise with patients, referral sources, and other team members to coordinate patient care Use software systems to communicate effectively; keeps a record of all patient contacts Maintain strong working knowledge of products and services offered by company Answer phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email Perform referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling Prepare billing documents, such as CMNs and other waivers Ensure that referrals and other patient requests are addressed or processed in a timely manner Identify patient needs or desires to recommend appropriate products or services Work with teammates to resolve customer complaints. Escalate complaints to leadership when necessary. Provide feedback to leaders to help improve business practices; assist in creating ways to deliver excellent customer service About Us --- Valley Seating and Mobility, a division of Quipt Home Medical, services for Complex and Standard Power and Custom Manual Mobility products are overseen by a RESNA certified Seating and Mobility Specialist (ATP/SMS). Our goal is to provide quality outcomes through clinically appropriate and cost effective solutions for our patients. Our Values: A Valley Seating and Mobility team member is... Collaborative and works with others to find solutions Results-driven and identifies and achieves goals that further our Mission Innovative and seeks solutions to challenges and takes initiative to improve Sincere and works with honesty, integrity and empathy Professional with high expectations for quality of work, competence, demeanor, ethics Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care Benefits: Medical Insurance- multiple plans to choose from Dental & Vision Insurance Short Term Disability & Long Term Disability Options Life Insurance Generous PTO plan Paid Holidays 401K match Competitive Pay On-the-job training Position location: 2330 W Broadway Rd, Ste 103, Mesa, AZ 85202 Requirements About You --- High school diploma or equivalent 2+ years customer service experience 2+ years of rehab/mobility experience, or relevant training, preferred; Previous healthcare experience preferred Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills #J-18808-Ljbffr
