Customer Relations Specialist

**Description**

**Salary**

**Skills**

**Benefits**

**Summary**

**Job trends**

**Job openings**

**Closed jobs**

**Company Description**

Arrive Logistics is a supply chain services provider that helps its clients maintain their supply with its transportation services. It was founded in 2014 with its headquarters in Texas. Its services depend on its technology, network, and human resource. It is basically a freight company that has trucks and is in contact with shippers and carriers and acts as a bridge between them. The freight is screened and insured on behalf of the company. It also operates in Illinois, Chicago, and Tennessee where it has more than 1000 employees. It believes in values such as integrity, loyalty, trust, fight, and boldness. It offers vast earning potential, matching 401k plan, sales contests and commissions, and other benefits. **Job Description**

As a Customer Relations Specialist, you will be a member of the Accounting team, focused on ensuring the Accounts Receivable functions run smoothly. The Customer Relations Specialist serves as the primary contact for their assigned sales team and related customers. They run reports, work on keeping the AR aging accurate and current, analyze and distribute information, monitor incoming payments and work directly with customers to resolve billing and invoicing discrepancies. The Customer Relations Specialist works closely with our BizDev, Carrier Sales, Operations and CashApp Teams.

**Essential Functions:**

+ Serve as the primary AR contact for customers and your assigned Sales Team.

+ Create, monitor and actively work on customer aging reports to keep the aging accurate and current.

+ Work closely with customers and sales teams on collection of past due invoices.

+ Research short and overpayments, misapplied funds, payment errors, etc and work closely with the customer, BizDev and CashApp team to resolve these errors in a timely manner.

+ Provide payment terms and details to every customer and ensure their understanding of payment expectations.

+ Build relationships with key customers and communicate with them regularly to ensure Arrive is paid timely and resolve any concerns or delays.

+ Manage invoicing for all your customers, ensure billing methods are accurate and invoices are being sent to the customer in a timely manner.

+ Work closely with Customer Relations Clerks on invoice uploads and adjustments needed for accurate billing rates.

+ Review and analyze accessorial charges that may require specific approval and billing instructions; ensure accessorials are billed correctly.

+ Enter/maintain up to date notes regarding payment status to ensure strong documentation/communication.

+ Resolve uninvoiced revenue and unapplied cash on a regular basis to ensure loads are being invoiced timely and customer payments are applied accurately and promptly.

+ Correct internal invoicing failures on a daily basis.

**Education and/or Experience:**

+ Bachelor's Degree in Accounting, Finance or a related field.

+ 2+ years experience in an Accounts Receivable role.

+ Industry experience preferred.

+ NetSuite experience.

+ Excellent written and verbal communication skills.

+ Maturity to work effectively in negotiation discussions with customer and sales reps.

+ Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required.

+ Self-starter with ability to work independently and as a team.

+ Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.

+ Ability to handle a heavy workload and adaptability to work in fast paced environment.

+ Take advantage of excellent benefits, including health, dental, vision, and life coverage.

+ Invest in your future with our matching 401K program.

+ Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure.

+ Build relationships and take part in learning opportunities through our Employee Resource Groups.

+ Get recognized through our employee rewards program.

+ Leave the suit and tie at home; our dress code is casual.

+ Eat for free on Mondays & Fridays...lunch is on Arrive Snack and lunch options are also available daily.

+ Work in the heart of downtown Chicago, IL

+ Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.

+ Sweat it out with local gym discounts or at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.

+ Maximize your wellness with free counseling sessions through our Employee Assistance Program

+ Get paid to work with your friends through our Referral Program

+ Get relocation assistance - If you are not local to the area, we offer relocation packages and have a Relocation Specialist who can help you along the way.

**Covid Response and Flex Policy:**

Arrive Leadership continually evaluates the Covid-19 pandemic and makes informed decisions based on applicable regulation, CDC recommendation, best practice, and local impacts of the pandemic. Arrive has implemented a comprehensive and proactive Covid response plan designed for the safety of our employees. This plan includes in-office safety protocol for all employees and a flexible work schedule based on position and tenure. green circle info icon This position is open. This job was posted on Tue Jan 18 2022 and expires on Thu Feb 17 2022. **Tasks**

* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

* Check to ensure that appropriate changes were made to resolve customers' problems.

* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

* Refer unresolved customer grievances to designated departments for further investigation.

* Determine charges for services requested, collect deposits or payments, or arrange for billing.

* Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

* Solicit sales of new or additional services or products.

* Order tests that could determine the causes of product malfunctions.

* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

* Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

* Review insurance policy terms to determine whether a particular loss is covered by insurance.

* Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

* Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

**Skills**

* Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

* Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

* Speaking - Talking to others to convey information effectively.

* Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

* Persuasion - Persuading others to change