Patient Care Advisor Lead

4 weeks ago

Lutherville Timonium, United States Curio Wellness Full time

The Patient Care Advisor Lead is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class customer service to customers, includes medical cannabis certified patients, caregivers, and the general public. The Patient Care Advisor Lead assists customers with product education, selection, and purchasing as well as manage certain operational duties, which include opening and closing the store. The Patient Care Advisor Lead is expected to present a good example for the Patient Care Advisors and hold them accountable for adhering to policies and procedures, by training and coaching in the moment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Leading and Inspiring to Succeed

  • Assist with training the Patient Care Adviser (PCA) team.
  • Lead the PCAs through influence by following the policies, procedures, and codes of conduct.
  • Assist with promoting a culture consistent with overall corporate parameters including medicinal and clinical focus.

Passion for Outstanding Guest & Patient Service 

  • Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile.
  • Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products. 
  • Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests. 
  • Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave “delighted.”

Contributing to a Culture of Retail Sales Excellence 

  • Learn point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant.
  • Learn product assortment and products’ associated health benefits. 
  • Understand daily, weekly, and seasonal promotions and sell product against these initiatives. 
  • Assist managers with product spotlight presentations at staff meetings and shift huddles. 
  • Communicate with Purchasing Manager and Marketing Manager low-stock products, slow-moving products, and fast-moving products to help guide weekly ordering and frame promotions. 
  • Fully participate in staff sales initiatives

Secondary Responsibilities: Patient Care Advisor and Inventory Lead Understanding

  • Demonstrate a willingness and ability to comprehend the PCA and Inventory Lead role within the organization.
  • Stay informed about PCA and Inventory duties/responsibilities to be able to step into that capacity if required.
  • Collaborate with the PCA and Inventory team to gain insights and maintain a working knowledge of their roles and functions.

Adaptability and Cross-Functional Support

  • Exhibit flexibility and adaptability to support other roles within the organization, including the PCA and Inventory role, as needed.
  • Participate in training sessions or workshops related to the PCA and Inventory responsibilities to enhance understanding and readiness.

Reinforcing an Environment of Compliance  

  • Follow compliance procedures to assure all activities and transactions follow MCA regulations. 
  • Train PCAs on compliance and assist leadership with coaching and training in the moment when potential violations or recognized.
  • Follow HIPAA guidelines. 
  • Participate in MCA inspections, as requested and needed. 

Delivering Operations Excellence 

  • Run shifts weekly as Manager on Duty (MOD) and ensure all functional areas are meeting expectations.
  • Responsible for the opening and/or closing of the Far and Dotter Wellness Center.
  • Execute proper handling of all monies including, preparing cash deposits per SOP’s,

conducting daily reconciliations of Canpay, Dutchiepay, Cashless ATM and cash with Leaf Logix

  • Check sales floor inventory daily and re-stock inventory to maintain proper par levels.
  • Clean and straighten sales fixtures and product, as needed, to maintain impeccable retail environment. 
  • Clean and straighten communal and public spaces, as needed, to maintain hygienic environment. 

Functional Areas

  • Perform tasks assigned by direct supervisor that may be related to the PCA’s functional department (Employee Experience or Patient Experience)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:                                       

Responsible for helping others and providing on-the-job training or guidance. 

Education and Experience:                                           

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or customer service sales experience; or equivalent combination of education and experience

Other Qualifications:

  • Strong customer service skills 
  • Friendly and outgoing demeanor 
  • Ability to positively interact in person with customers. 
  • Ability to empathize and understand challenges patients have with their heath. 
  • Interest in/ understanding of medical cannabis products. 
  • Interest in/ understanding of vitamins, supplements, and wellness products. 
  • Fast learner who will seek to understand our product mix and how to recommend products appropriately. 
  • Desire to work in a fast-paced retail environment. 
  • Ability to follow standard operating processes and procedures. 
  • Ability to work normal retail hours (nights, weekends, and holidays) 

Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Salary

$22 USD per hour

recblid bu786rav2kct1r86fbi9v2j7x7g2g2

  • Patient Care Advisor

    2 months ago

    Lutherville Timonium, United States Curio Wellness Full time

    Description Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis certified patients, caregivers, Holistic Pharmacy and Spa clients and the public. The Patient Care Advisor assists guests and...

  • Patient Care Technician

    1 week ago

    Lutherville-Timonium, Maryland, United States DaVita Full time

    About the RoleWe are seeking a Patient Care Technician to join our team at DaVita, a leading provider of dialysis services. As a PCT, you will play a vital role in delivering high-quality patient care and contributing to the success of our organization.Key ResponsibilitiesProvide direct patient care, including monitoring patients before, during, and after...

  • Radiologic Technologist

    3 weeks ago

    Lutherville-Timonium, Maryland, United States Patient First Full time

    Job SummaryWe are seeking a highly skilled Radiologic Technologist to join our team at Patient First. As a key member of our healthcare team, you will be responsible for obtaining high-quality x-rays and providing exceptional patient care.ResponsibilitiesObtain quality x-rays using correct positioning and radiation exposureImplement safety procedures to...

  • Radiologic Technologist

    2 weeks ago

    Lutherville-Timonium, Maryland, United States Patient First Full time

    Job Summary:As a Radiologic Technologist at Patient First, you will play a critical role in ensuring the highest quality patient care. Your primary responsibility will be to obtain high-quality x-rays using correct positioning and radiation exposure. You will also be responsible for implementing safety procedures to minimize radiation exposure to patients,...

  • Occupational Therapist

    2 weeks ago

    Lutherville Timonium, United States LifeBridge Health Full time

    Job Summary:Evaluate patients and develop personalized treatment plans to restore or improve physical, cognitive, and emotional function. Implement therapy techniques, including self-care tasks, work skills, and muscle re-education, to enhance patient outcomes. Provide high-quality care in accordance with professional standards and regulatory...

  • Critical Care Nurse

    1 week ago

    Lutherville Timonium, United States LifeBridge Health Full time

    Job Summary:As a Registered Nurse in the High Intensity Care Unit (HICU) at LifeBridge Health, you will provide safe, age-appropriate patient care and function as an advisor, resource, and leader for other members of the patient care team. You will consistently continue to meet the requirements and expectations for RN II on the clinical...

  • Patient Care Specialist

    1 week ago

    Lutherville-Timonium, Maryland, United States Curio Wellness Full time

    As a Patient Care Specialist at Curio Wellness, you will be responsible for delivering exceptional guest service to patients and the public. Your primary focus will be on providing best-in-class product education, selection, and purchasing experiences.Key responsibilities include:Assisting guests and patients with product education and selectionEnsuring an...

  • Clinical Pharmacy Expert

    4 days ago

    Lutherville-Timonium, Maryland, United States Kaiser Permanente Full time

    Kaiser Permanente is a leading healthcare organization seeking a Clinical Pharmacy Expert - Patient Care Specialist to join our team.About the Role:We are looking for a highly skilled and experienced Clinical Pharmacy Expert to play a key role in developing and implementing clinical pharmacy programs that improve patient outcomes. As a Clinical Pharmacy...

  • Lead Mammography Technologist

    3 weeks ago

    Lutherville-Timonium, Maryland, United States RadNet Full time

    Lead Mammography TechnologistAt RadNet, we are committed to delivering exceptional patient care and advancing the field of radiology. As a Lead Mammography Technologist, you will play a critical role in ensuring the highest quality imaging services for our patients.Key Responsibilities:Operate mammographic equipment and other devices with precision and...

  • Phlebotomy Site Lead

    4 days ago

    Lutherville-Timonium, Maryland, United States Quest Diagnostics Full time

    Job DescriptionAt Quest Diagnostics, we are seeking a highly skilled Phlebotomy Site Lead to join our team. As a Phlebotomy Site Lead, you will be responsible for leading a team of phlebotomists and ensuring that daily activities are completed accurately and on time.Key Responsibilities:Lead a team of phlebotomists and ensure that daily activities are...

  • Occupational Therapist

    5 days ago

    Lutherville-Timonium, Maryland, United States HealthPRO Heritage Full time

    About the Role:We are seeking a skilled Occupational Therapist to join our team at HealthPRO Heritage. As an Occupational Therapist, you will play a vital role in helping our patients achieve their goals and improve their functional abilities.Key Responsibilities:Evaluate clients' physical, emotional, and cognitive abilities using observations and...

  • Lead MRI Technologist

    2 weeks ago

    Lutherville-Timonium, Maryland, United States RadNet Full time

    Lead MRI TechnologistAt RadNet, we are committed to delivering exceptional patient care and advancing the field of radiology. We are seeking a highly skilled and experienced Lead MRI Technologist to join our team.Key Responsibilities:Provide feedback to the Imaging Center Manager on technologist performance and quality.Manage and coach team members,...

  • Lead Mammography Technologist

    2 weeks ago

    Lutherville-Timonium, Maryland, United States RadNet Full time

    Radiology Forward is seeking a highly skilled Lead Mammography Technologist to join our team. As a key member of our diagnostic imaging department, you will be responsible for ensuring the highest level of patient care and quality imaging. Your expertise will be instrumental in maintaining our commitment to excellence in radiology. Key Responsibilities:...

  • Radiology Clinical Assistant

    5 days ago

    Lutherville-Timonium, Maryland, United States Johns Hopkins HealthCare Full time

    At Johns Hopkins HealthCare, we are committed to delivering exceptional patient care and services. As a Radiology Clinical Assistant, you will play a vital role in our team, providing clinical, technical, and customer service to patients, staff, and customers.Key Responsibilities:Provide patient preparation and safetyAssist with clerical and registration...

  • Patient Service Coordinator/MA

    3 months ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    We are seeking a Patient Service Coordinator/MA to assist with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice. Includes Lead responsibilities such as: maintaining huddle board, assigning rooms, assigning lunch breaks, covering hours as needed. Specific Duties & Responsibilities As...

  • Nurse Care Specialist

    4 days ago

    Lutherville-Timonium, Maryland, United States BAYADA Home Health Care Full time

    Job Title: Registered Nurse - Home Health VisitsAbout the Job:We are seeking a skilled Registered Nurse to join our team at BAYADA Home Health Care. As a Registered Nurse, you will be responsible for providing high-quality patient care in the comfort of their own homes. You will work closely with our clients to develop personalized care plans that meet their...

  • Lead MRI Technologist

    1 month ago

    Lutherville-Timonium, United States RadNet Full time

    Job DescriptionJob DescriptionResponsibilitiesSign-On Bonus: $7500.00Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better...

  • Lead Mammography Technologist

    1 month ago

    Lutherville-Timonium, United States RadNet Full time

    Job DescriptionJob DescriptionResponsibilitiesArtificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience....

  • Lead Mammography Technologist

    2 months ago

    Lutherville Timonium, United States RadNet Full time

    Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Lead...

  • Lead MRI Technologist

    3 weeks ago

    Lutherville-Timonium, United States RadNet Full time

    Job OpportunityWe are seeking a highly skilled and experienced Lead MRI Technologist to join our team at RadNet.About the RoleThe successful candidate will be responsible for providing leadership and guidance to our MRI technologists, ensuring the delivery of high-quality patient care and imaging services.Key ResponsibilitiesProvide feedback and coaching to...