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Wholesale Customer Service Representative

2 months ago

Los Angeles, United States Alo Full time

**Wholesale Customer Service Representative** at Alo Yoga

Beverly Hills, California, United States

Mindful movement. Its at the core of why we do what we do at Aloits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. We are so inspired by the people we surround ourselves with and we aspire to have the same be true for them. Thats why we work to make the Alo culture authentic to a yoga lifestyle Our office is located in the heart of Beverly Hills in close proximity to shops and restaurants. Our building was designed by world-renown architect I.M. Pei

theres plenty of natural light, open space with a co-working vibe, an in-building gym, calming yoga and meditation studio and an indoor tree spanning 3 floors. **OVERVIEW** Reporting to a Customer Service Lead, you will ensure that an excellent experience is given to every customer, every time. **RESPONSIBILITIES** * Respond to customer enquiries via email, phone, live chat, and social media * Commit to achieving productivity and quality targets * Provide a personalized and memorable experience to all customers * Resolve complaints efficiently and with empathy to avoid escalations * Follow-up on any issue until they are fully resolved * Report any trending or escalated issue to management * Inspire customers to shop with Alo Yoga * Help with back-office work when needed: process credits, investigate lost packages and issue replacement orders **QUALIFICATIONS** * Excellent communication skills

verbal and written * Exceptional attention to detail * Problem solving skills and resilience * Ability to work independently and as part of a team * Empathy * Selling skills * Outgoing personality with an ability to build rapport * Passion for fashion and wellness * Flexibility in schedule; must be available to work possible evenings, weekends and holidays when needed **JUST SOME OF THE PERKS** * Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors * Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents * 401K with company matching * Free treats, all day, every day Stay fueled with complimentary cold brew, kombucha, and healthy snacks. * Daily yoga classes at HQ taught by some of the best yogis in the world in addition to an onsite gym equipped with best-in-class equipment * Free yoga classes at any of our Sanctuaries * Dog friends welcome at HQ I confirm that I have read and understood the , and by submission of my application I consent to and acknowledge the collection, use and disclosure of my personal information in the manner as set out in the Notice. Location (City) *

* **U.S. Equal Opportunity Employment Information (Completion is Voluntary)** Individuals seeking employment at Alo Yoga, BELLA + CANVAS, and Alo Moves are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. **** ****Voluntary Self-Identification of Veteran Status**** If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. ****Voluntary Self-Identification of Disability**** Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Major life activities include, but are not limited to, caring for oneself, performing manual tasks, seeing, hearing, eating, sleeping, walking, standing, lifting, bending, speaking, breathing, learning, reading, concentrating, thinking, communicating, and working. Disabilities include, but are not limited to: * Autism * Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS * Blind or low vision * Cancer * Cardiovascular or heart disease * Celiac disease * Cerebral palsy * Deaf or hard of hearing * Depression or anxiety * Diabetes * Epilepsy * Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome * Intellectual disability * Missing limbs or partially missing limbs * Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS) * Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression I identify my gender as

(Select one) Male Female Non-binary/third gender I prefer not to say I prefer to self-describe as I identify my race/ethnicity as

(Select one) Hispanic or Latino White Black or African American American Indian or Alaska Native Asian Native Hawaiian or Other Pacific Islander Two or More Races (Select one) I am a veteran I am not a veteran I decline to self-identify (Select one) Yes No I prefer not to say

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