We have other current jobs related to this field that you can find below
-
Head of Customer Success
1 month ago
San Francisco, United States Origin Full timeAbout Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the [#1] source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this...
-
Head of Customer Success
4 weeks ago
San Francisco, United States Atomus Limited Full timeThis is a full-time on-site role for a Head of Customer Success located in San Francisco, CA. Primary Duties: Define and own the post-sales customer experience - implementation, support, churn prevention, account expansion, and renewals. Build a scalable customer success playbook by understanding our customer base and their business needs in order to promote...
-
Head of Customer Success
4 weeks ago
San Francisco, United States Atomus Full timeThis is a full-time on-site role for a Head of Customer Success located in San Francisco, CA.Primary Duties:Define and own the post-sales customer experience - implementation, support, churn prevention, account expansion, and renewals.Build a scalable customer success playbook by understanding our customer base and their business needs in order to promote...
-
Head of Customer Success
1 month ago
San Francisco, United States Origin Full timeAbout Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the [#1] source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this...
-
Head of Customer Success
3 weeks ago
San Francisco, United States Origin Full timeAbout Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the #1 source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this...
-
Head of/Director of Customer Success
2 months ago
San Francisco, United States KatRisk LLC Full timeKatrisk is a leading provider of catastrophe risk modeling solutions, dedicated to helping businesses and organizations understand, manage, and mitigate the risks associated with natural disasters. Our innovative technology and expertise enable clients to make informed decisions, optimize their risk management strategies, and safeguard their assets and...
-
Head of Customer Success
19 hours ago
San Diego, California, United States Boundless Immigration Full timeJob OverviewAbout Boundless ImmigrationBoundless Immigration is a leading provider of U.S. immigration services, dedicated to simplifying the immigration process for individuals and businesses. We are on the lookout for a seasoned leader to take on the role of Head of Customer Success within our global Customer Success team. Our workforce comprises...
-
San Francisco, California, United States Culture Amp Full timeJoin Our MissionAt Culture Amp, we are dedicated to transforming the workplace for over 25 million employees across 6,000 organizations worldwide. As the leading platform for employee experience, we empower businesses of all sizes to enhance employee engagement, foster high-performing teams, and retain top talent through innovative research and advanced...
-
Head of Sales and Customer Success Strategy
6 days ago
San Francisco, California, United States Culture Amp Full timeJoin our mission to enhance the workplace experience.Culture Amp is at the forefront of transforming how over 25 million employees in 6,000 organizations foster a positive work environment. As the leading global platform for employee experience, we empower businesses of all sizes to elevate employee engagement, cultivate high-performing teams, and retain top...
-
Head of Customer Success, Support
3 months ago
San Francisco, United States Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
-
Head of Customer Success, Support
2 weeks ago
San Francisco, United States Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. Were training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
-
Head of Customer Success, Support
4 weeks ago
San Francisco, United States Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
-
Head of Customer Success, Support
2 weeks ago
San Francisco, United States Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
-
Head of Customer Success, Support
1 month ago
San Francisco, United States Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. Were training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
-
Head of Customer Success, Support
4 weeks ago
San Francisco, United States Cohere Full timeWho are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...
-
Head of Customer Success
3 weeks ago
San Francisco, United States Blumen Systems Full timeAbout BlumenBlumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development int he US.Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking for...
-
Head of Customer Success
2 days ago
San Francisco, United States Blumensystems Full timeAbout BlumenBlumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development int he US.Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking for...
-
Head of Customer Success
1 month ago
San Francisco, United States Blumen Full timeAbout Blumen Blumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US. Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking...
-
Head of Customer Success
4 days ago
San Francisco, United States Blumen Full timeAbout BlumenBlumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development int he US.Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking for...
-
Head of Customer Success
2 days ago
San Francisco, United States Blumen Full timeAbout BlumenBlumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development int he US.Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking for...
Head of Customer Success
2 months ago
[Full Time] Head of Customer Success at Haystack (United States) | BEAMSTART Jobs Head of Customer Success
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Haystack United States
Date Posted
31 Oct, 2022
Work Location
San Francisco, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
About Haystack
Our Product and Mission
Haystack helps engineering teams become world class through delivery analytics. Team use our product to measure, improve, and establish best practices through analytics & alerts.
We’e backed by Y Combinator and the same people who built Doordash, Airbnb, and Optimizely. We work with world class engineering leaders at companies like Microsoft, Robinhood, and The Economist.
Why Haystack
Work directly with founders and a close knit team of hustlers. We've all got experience building and scaling startups. You'll the unique opportunity to scale a business from the ground up. If you're the type of person that loves new challenges, learning new things, taking on more responsibility, and seeing how your work impacts customers on a daily basis - then we'd love to meet you.
About the Role
This role is primarily responsible for working with Haystack customers to make sure Haystack’s product delivers the value we promise. You will lead CS and should become an expert on Haystack’s product, understand customer needs, advise customers on how to best use Haystack, build relationships, and implement programs that will increase the business’ revenue potentials and minimize churn rates.
What You'll Do
Establish clear client retention goals
Process milestones for the clients and employees to work toward
Assist customers with setting up and navigating programs or software
Improve customer onboarding processes and mutual implementation plans
Promote the value of the product
Upsell services and products with the brand image
Promote value through customer experience
Assist in creating training courses and educational materials
Evaluate and improve tutorials and other communication infrastructure
Develop and manage client portfolios
Analyze customer data to improve customer experience and identify churn-risk customers
Mediate between clients and the internal team
Handle and resolve customer requests and complaints
Minimize customer churn
Aid in product design and product development by sharing insights from your customer conversations
What We're Looking For
Proven work experience as a Customer Success Manager or similar role
Ideally experience with mid-market and enterprise companies
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to the use of the product or service
Experience running experiments to understand what efforts drive customer and company value
Accountability and personal organization are essential
Experience in managing a diverse group and training each according to company standards
Strong academic performance at a top-tier school
Details
Details: Full time role. Fully Remote.
Compensation: $80-100K+ USD + generous early employee stock options
Benefits:
Unlimited vacation
100% remote-work environment.
About Haystack Delivery Analytics for Software Teams
Company Size:
6 - 10 People
Year Founded:
2019
Country:
United States
Company Status:
Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job More Full Time Jobs Key Accounts Associate
Miami, FL
Full Time
Controller
Miami, FL
Full Time
Product Designer (UX/UI)
Miami, FL
Full Time
Customer Experience Manager
Miami, FL
Full Time
Head of Product Design
Miami, FL
Full Time
More Companies Hiring Karate Labs
United States
NimbleRx
United States
Respaid
United States
Automat (formerly lasso)
United States
Spruce Systems
United States
BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies.
Discover Jobs
Full Time
Part Time
Contract
Internship
Volunteer
Companies
Candidates
Post a Job
For Recruiters
Our Company
News
Jobs
Database
About Us
Download App
More
© Copyright 2023 BEAMSTART . All Rights Reserved.
#J-18808-Ljbffr
