Head of Customer Success
4 months ago
About Blumen Blumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US. Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking for motivated players to continue to build our world-class platform and help developers breeze through the regulatory process, soup to nuts. What we're looking for Our #1 priority is serving our customers with care and aptitude. We keep the bar for customer service, happiness, and engagement extremely high. We are looking for someone who can raise and maintain that standard with up to 100x the customer base through diligent process, automation, team building, and grit. What you'll do Own enterprise accounts post-sale: you will serve as the primary touchpoint for large enterprise accounts and their users. Owning and managing these accounts means being proactive about sharing product updates, quickly responding to and remediating technical support and product requests, and keeping a consistent open line of communication with all customer accounts. Coordinate and collect product feedback: as the primary point of contact for all things good, bad, and ugly from our customer base, you will be the primary conduit through which highly important product feedback reaches product and engineering. We build almost all product add-ons and modules based on the needs of active users and you will be responsible for collecting and distributing those insights within the team. Drive customer onboarding: you will onboard new customers, help them set up their projects, assets, and jurisdictions inside of Blumen. This often involves working closely with our in-house software tools like Hoover and Mycelium to onboard project files, collect customer-specific datasets, and monitor customers' effective usage of the platform. Orient around NRR: your north star metric will be Net Revenue Retention. Every customer you work with should not only love their experience at current usage and quantity, but want to continue to spend their valuable money with Blumen on additional product features and functionality from year to year. Own customer NPS: more qualitatively, you will own customer satisfaction in the form of NPS. You will tailor plans and processes to ensure the highest possible NPS from customers month-to-month. Build process and automation: you will grow to know the customer lifecycle and behaviors better than anyone else and, as such, will be the first to come up with ideas for how to automate and create process for onboarding, project creation, data uploads, customer support, and integrations. Who you are 3+ years of professional customer success or solutions engineering experience in an enterprise industrial automation, energy services, or similar environment. Deep understanding of energy/infrastructure/utility project developer dynamics. Ability to quickly get up to speed on a complex technical product and troubleshoot to resolve technical problems rapidly. World-class communication, promptness, and organizational skills and ability to impress those values on a team of customer-oriented employees. Ability to upsell and understand an org chart to prime sales for inside product upsells upon renewal. Our values Put yourself in the customer’s shoes. We care deeply about serving our customers above all else. No job is too small. Details matter, even if nobody will ever see them. Every problem is an opportunity. Any solution that is clever, difficult to reproduce, or takes serious guts is an opportunity to widen our moat. Own the problem. Not your solution. Best idea wins. It doesn’t get easier. We just get faster. There is no finish line. Every day is a step toward compounding success. This is a marathon toward excellence. #J-18808-Ljbffr
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Head of Customer Success
3 months ago
San Francisco, United States Haystack LLC Full time[Full Time] Head of Customer Success at Haystack (United States) Head of Customer Success Haystack United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Stock Options: No Vacancies: 1 available About Haystack Our Product and Mission:...
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Head of Customer Success
4 months ago
San Francisco, United States Origin Full timeAbout Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the [#1] source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this...
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Head of Customer Success
5 days ago
San Francisco, United States 11x AI Inc. Full timeWhy 11x Now At 11x, we build autonomous digital workers that solve problems no one has tackled before, reshaping the future of AI application. Alice, our AI SDR, pioneered the category, generating millions in revenue and earning the trust of companies like Brex, Otter AI, and Hasura within a year. Our second worker, Jordan, is the world’s best calling...
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Head of Customer Success
2 weeks ago
San Francisco, United States Copy.ai, Inc Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business. Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Head of Customer Success
1 week ago
San Francisco, United States Copy Service CO Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business. We have solid traction but are still a young company. This role is what you...
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Head of Customer Success
1 week ago
San Francisco, United States 11x AI Inc. Full timeWhy 11x NowAt 11x, we build autonomous digital workers that solve problems no one has tackled before, reshaping the future of AI application. Alice, our AI SDR, pioneered the category, generating millions in revenue and earning the trust of companies like Brex, Otter AI, and Hasura within a year. Our second worker, Jordan, is the world’s best calling...
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Head of Customer Success
3 months ago
San Francisco, United States Middesk Full timeAbout Middesk Our goal is to make it easier for businesses to work together. Since 2018, we have been a leading disruptor in the business identity market. While consumer identity technology has seen significant modernization and digitization over the past decade, business identity and verification largely continues to be a manual process, specifically in...
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Head Of Customer Success
2 days ago
San Francisco, United States Copy.ai, Inc Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Head Of Customer Success
1 day ago
San Francisco, United States Copy.ai, Inc Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Head of Customer Success
2 weeks ago
San Francisco, United States Copy Service CO Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business. Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Head of Customer Success
2 weeks ago
San Francisco, United States Copy.ai, Inc Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Head of Enterprise Customer Success
2 weeks ago
San Francisco, United States Perplexity AI Full timeJob DescriptionJob DescriptionPerplexity is looking for an experienced Head of Enterprise Customer Success to join our small but mighty Enterprise team. In this crucial role, as the first Enterprise Customer Success hire, you'll be responsible for both (1) designing the strategy, and (2) putting that strategy into practice through key client ownership....
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Head of Customer Success
5 hours ago
San Mateo, United States Oak HCFT Full timeNotable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software. We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed...
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Head of Customer Success
1 day ago
San Mateo, United States Oak HCFT Full timeNotable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software.We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on...
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Head of Customer Success
6 hours ago
San Mateo, United States Notable Full timeNotable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don't just make software. We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on...
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Head of Customer Success
1 month ago
San Francisco, California, United States Convectivecapital Full timeAbout ConvectivecapitalWe're a software company revolutionizing the way project developers and EPC companies navigate permitting, compliance, and regulatory hurdles in the US.Our permitting platform has gained significant traction, and we're now focused on expanding our capabilities to support downstream opportunities.Our MissionWe're on a mission to empower...
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Head of Customer Success
4 weeks ago
San Francisco, California, United States Blumen Systems Full timeAbout Blumen SystemsBlumen Systems is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US.Our MissionWe are committed to delivering a world-class platform that helps developers breeze through the regulatory process, from start to...
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Global Head, Customer Success
4 weeks ago
San Mateo, United States SendBird Full timeWe are looking for an empathetic yet results-focused leader to take the role of Global Head of Customer Success. In this role you will report to the Chief Revenue Officer and lead a globally distributed, experienced team that helps our customers get the most out of their Sendbird products through effective adoption and expansion. You will evangelize...
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Head of Customer Success
3 months ago
San Francisco, United States Convectivecapital Full timeAbout Blumen Blumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US. Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking...
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Head of Customer Success
4 months ago
San Francisco, United States Blumen Systems Full timeAbout Blumen Blumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development int he US. Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking...
