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Clinic Operations Manager Nurse
2 months ago
Overview:
The Clinic Operations Manager- Nurse oversees the entire operations of the assigned site(s). Ensures efficient and effective operations to provide for a positive patient experience and to accomplish strategic objectives. Collaborates with Operational leaders on a regular basis to manage daily site functions while identifying and acting upon opportunities for process improvement and innovation.
Responsibilities:- Serving in a leadership role, the Clinic Operations Manager-Nurse, is responsible for the daily operations of the assigned site(s).
- Responsible for knowledge and compliance of all LSCC policies and procedures
- Implement additional organizational policies and procedures if needed with oversight
- Adhere to established business objectives and criteria for assigned site(s)
- Develop and maintain proficiency in NextGen (electronic medical record), including but not limited to front office and clinical process as well as designated Super User status
- Oversee all staff processes to ensure accurate completion of duties
- Coach staff in areas needing improvement
- Complete regular reporting, audits, and corrective actions
- Management of supply inventory proper storage and access to secure supplies, medicines, and vaccines
- Ensure working order for all medical equipment, work with vendors on maintenance, repair, and annual inspection of equipment.
- Develop and maintain staff schedules
- Manage time and attendance, in conjunction with the RVP, to ensure adequate staffing for hours of operation
- Responsible for all aspects of workforce management including scheduling, interviewing, hiring, counseling, discipling, and evaluation of clinic staff
- Serve as the liaison between providers and clinical staff as needed
- Conduct staff meetings, maintain open communication, and encourage teamwork for all staff.
- Maintain and improve operational performance.
- Collaborate with other operational leaders to maximize efficiency and clinic flow
- Identify opportunities for improvement and carry out process improvement activities in collaboration with other operational leadership
- Provide insight and consultation to RVP on site needs
- Systematically work to achieve strategic objectives through leadership and process improvement
- Manage the patient
- Responsible for creating a culture of quality patient experience and be an advocate for patients
- Participate as a member of the patient experience team to ensure high levels of patient satisfaction
- Participate and assist in the resolution of patient complaints and grievances, in conjunction with patient experience and other operational leaders
- Provide appropriate training and education to staff as needed
- Ensure site compliance.
- Ensure assigned site(s) remain in compliance with Joint Commission and Primary Care Medical Home standards
- Manage laboratory compliance and regulations, clinical quality, and documentation for compliance
- Ensure adherence to requirements such as HIPAA, privacy and security, State Funding Programs, etc.
- Perform audits (payor, program, internal, or external) for clinic assigned and report as directed
- Prepare status reports as directed to update the status and implementation plans of programs, services, and initiatives
- Maintenance of OSHA regulations and CLIA compliance
- Monthly reporting for programs and initiatives as applicable
- Inspect facilities and recommend to the RVP building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations
- Consult with Operational leaders to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs
- Active participation in special projects as assigned
- Perform other related duties as necessary or required which may be assigned or delegated, and which may include provision of direct patient care based upon credentials
Qualifications:
REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:
- Current valid Texas nursing license (LVN or RN)
- Basic Life Support (BLS) certification from the American Heart Association (AHA)
PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:
- One (1) two (2) years of clinical experience (inpatient/outpatient)
- Two (2) years management experience in a Clinic/Outpatient environment
- Previous work using electronic medical records (EMR)
- Bilingual English/Spanish language skills