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Clinic Operations Manager Nurse

2 months ago

Georgetown, United States Lone Star Circle of Care Full time

Overview:

The Clinic Operations Manager- Nurse oversees the entire operations of the assigned site(s). Ensures efficient and effective operations to provide for a positive patient experience and to accomplish strategic objectives. Collaborates with Operational leaders on a regular basis to manage daily site functions while identifying and acting upon opportunities for process improvement and innovation.

Responsibilities:
  • Serving in a leadership role, the Clinic Operations Manager-Nurse, is responsible for the daily operations of the assigned site(s).
    • Responsible for knowledge and compliance of all LSCC policies and procedures
    • Implement additional organizational policies and procedures if needed with oversight
    • Adhere to established business objectives and criteria for assigned site(s)
    • Develop and maintain proficiency in NextGen (electronic medical record), including but not limited to front office and clinical process as well as designated Super User status
    • Oversee all staff processes to ensure accurate completion of duties
    • Coach staff in areas needing improvement
    • Complete regular reporting, audits, and corrective actions
    • Management of supply inventory proper storage and access to secure supplies, medicines, and vaccines
    • Ensure working order for all medical equipment, work with vendors on maintenance, repair, and annual inspection of equipment.
    • Develop and maintain staff schedules
    • Manage time and attendance, in conjunction with the RVP, to ensure adequate staffing for hours of operation
    • Responsible for all aspects of workforce management including scheduling, interviewing, hiring, counseling, discipling, and evaluation of clinic staff
    • Serve as the liaison between providers and clinical staff as needed
    • Conduct staff meetings, maintain open communication, and encourage teamwork for all staff.
  • Maintain and improve operational performance.
    • Collaborate with other operational leaders to maximize efficiency and clinic flow
    • Identify opportunities for improvement and carry out process improvement activities in collaboration with other operational leadership
    • Provide insight and consultation to RVP on site needs
    • Systematically work to achieve strategic objectives through leadership and process improvement
  • Manage the patient
    • Responsible for creating a culture of quality patient experience and be an advocate for patients
    • Participate as a member of the patient experience team to ensure high levels of patient satisfaction
    • Participate and assist in the resolution of patient complaints and grievances, in conjunction with patient experience and other operational leaders
    • Provide appropriate training and education to staff as needed
  • Ensure site compliance.
    • Ensure assigned site(s) remain in compliance with Joint Commission and Primary Care Medical Home standards
    • Manage laboratory compliance and regulations, clinical quality, and documentation for compliance
    • Ensure adherence to requirements such as HIPAA, privacy and security, State Funding Programs, etc.
    • Perform audits (payor, program, internal, or external) for clinic assigned and report as directed
    • Prepare status reports as directed to update the status and implementation plans of programs, services, and initiatives
    • Maintenance of OSHA regulations and CLIA compliance
    • Monthly reporting for programs and initiatives as applicable
    • Inspect facilities and recommend to the RVP building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations
  • Consult with Operational leaders to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs
    • Active participation in special projects as assigned
  • Perform other related duties as necessary or required which may be assigned or delegated, and which may include provision of direct patient care based upon credentials

Qualifications:

REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:

  • Current valid Texas nursing license (LVN or RN)
  • Basic Life Support (BLS) certification from the American Heart Association (AHA)

PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:

  • One (1) two (2) years of clinical experience (inpatient/outpatient)
  • Two (2) years management experience in a Clinic/Outpatient environment
  • Previous work using electronic medical records (EMR)
  • Bilingual English/Spanish language skills