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Manager Enterprise Applications Support

2 months ago

Norfolk, United States New York Times Full time
The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

Job Description

About the Role

The Manager of Enterprise Applications Support will oversee a team of application/software engineers, to maintain integrations and other technical configuration of NYTimes Enterprise Resource Planning suite of applications. Your role will include responding to customer requests and systems issues, continued improvement of processes, participation in projects and system implementations.

Responsibilities:
  • Direct and control the Enterprise Application Services team to include project and production service support activities.
  • You will set and maintain SaaS application configuration, development, testing and maintenance processes and standards for the team of application engineers
  • You will manage project and work plans to ensure projects are completed on time and within budget
  • Collaborate with HCM, Financial and IT partners to assist efficient operations of the NYTimes ERP applications
  • Communicate the career progression and advancement opportunities for direct and second level reporting team members. This includes assigning competencies and goals then providing assistance to achieve those objectives
  • Provide technical leadership and mentoring for all staff and foster a culture of accountability, innovation and team building
  • You will report to Executive Director of Technology
  • A hybrid work environment with collaborative cross team support and opportunities to grow
Basic Qualifications:
  • 5+ years of professional service working with Enterprise business applications
  • 1+ years experience managing engineers with skills such as SaaS systems, variety of applications, and several levels of seniority
  • 3+ years of experience with Workday, specifically integration, financial accounting, and HR administration
  • Knowledge of current best practices in application software development
  • Understanding of system controls, appropriate levels of security, and the need for accuracy in financial and human resources information and statements
Preferred Qualifications:
  • Experience with Coupa
  • Experience working in Agile Environment


The annual base pay range for this role is between $150,000 and $160,000.

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [redacted]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company will further consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.

The New York Times Company follows the pay transparency and non-discrimination provisions outlined by the United States Office of Federal Contract Compliance Programs. Click here for details.