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IT Support Specialist
3 months ago
**IT Support Specialist**
at Arkansas Center for Data Sciences Rogers, AR Arkansas Center for Data Sciences (ACDS) is helping Shiloh Technologies hire an IT Support Specialist in Rogers, AR**.**
**About the Employer:** At Shiloh, we are changing the way people think about analytics. Our goal is to help make the complex accessible: to transform what was once hours of manual number crunching into a quick, efficient process that delivers immediate value. The benefits of our solutions are shared all around: organizations reap the rewards of deeper insights and faster, more accurate data, while the people behind the data enjoy higher confidence, lower stress and a healthier work-life balance.
We are dedicated to innovationwe are always looking for ways to leverage our rich history and collective knowledge to fuel a brighter future for our team, clients and community.
**Responsibilities:**
* Responding to queries via chat, email, or phone
* Training other staff members on troubleshooting and diagnosing problems
* Writing, editing, and revising training manuals for new and updated software and hardware
* Providing technical assistance for questions and problems
* Resolving problems with networks and other computer systems
* Diagnosing system errors and other issues
* Following up with clients to ensure full resolution of issues
* Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
* Running reports to analyse common complaints and problems
* Installing or changing software to fix issues
* Remotely accessing hardware or software for clients to make changes and fix problems
* Develop methods for improving current processes, procedures and customer relationships
* Promote and implement company standards
* Required to work non-standard (On-Call) hours, nights, weekends (on rotational basis) and/or holidays
* Other duties as assigned
* 6 months-1 year of IT internship or job experience
* College degree with computer-related courses or a combination of education, bootcamp, or related experience
* Knowledge of DB structure and schemas
* Experience with Microsoft Excel
* Knowledge of data analytics and statistics
* Demonstrated usage of analytical or BI related tools
**Requirements:**
* Ability to work in the United States without a current or future need for sponsorship
* Ability to work onsite at office in Rogers, AR and remotely when needed
An apprenticeship is a full time position with a focus on learning During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT
We want to get to know you ACDS will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success
Meet the team and join an upcoming virtual webinars via zoom ; dates and details on our .
& , , &
Location (City) * *
Bentonville, AR
Fayetteville, AR
Rogers, AR
Lowell, AR
Springdale, AR
Truman, AR
Batesville, AR
Little Rock, AR
Conway, AR
North Little Rock, AR
Newport, AR
Jonesboro, AR
Harrison, AR
Hot Springs, AR
Fort Smith, AR
Clarksville, AR
Hope, AR
Siloam Springs, AR
Pine Bluff, AR
Nashville, AR
Morrilton, AR
Murfreesboro, AR
Van Buren, AR
Star City, AR
**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Arkansas Center for Data Sciencess Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Gender Gender
Please identify your race Please identify your race Please identify your race
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Veteran Status Veteran Status
Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
* Autism
* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AID
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