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Customer Service Representative

4 months ago

St Peters, United States CarShield Full time

CarShield is a Best Place to Work, as voted by Glassdoor and the St. Louis Business Journal. We are growing fast and looking to add key talent to the team. We offer a competitive base compensation and benefits package, including medical, dental, vision, life, 401k, and discounted tuition at Lindenwood University

We believe in developing our people and getting results. When it comes to leadership roles we believe in promoting from within, so you have the opportunity to get to the next level of personal and professional development. The only constant at CarShield is change and growth

Why Work with CarShield?

Competitive pay, with most positions offering performance bonuses
Excellent medical coverage with employer cost sharing.
401k with employer match.
Fitness facilities and on-staff personal trainer and fitness classes.
Laid-back, but highly driven, work environment with the best team in town.

CarShield is seeking talent to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their problem-solving skills to use

Reporting to the Customer Service Manager, this position is responsible for:

Answering inbound calls from existing customers;
Assisting customers with general inquiries, making payments, and questions regarding claims;
Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers;
Working with finance and administration;
Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers;
Maintaining current knowledge of products and services offered;
Other tasks as assigned.

Requirements for Customer Service Representative:

Ability to work on-site at our headquarters in St. Peters, MO;
Strong attention to detail and the ability to follow directions;
Ability to present oneself well over the phone;
Excellent customer service skills;
Strong communication skills;
Highly coachable;
Ability to effectively multi-task;
1+ years' experience in a call center environment;
Basic computer and typing skills;
Must be able to be licensed by the State of Missouri (application process and fee supported by company);
Bilingual (English/Spanish) a plus.

Pay Rate and Benefits for Customer Service Representative:

$17-19/hour, plus performance bonus (Average ~$20/hour)
Group Insurance (Medical, Dental, Vision, Life, etc.);
401k with Employer Match;

Paid Time Off at 6 months;

Discounted CarShield policies;
Discounted Tuition at Lindenwood University;
Professional Development Opportunities;
Basketball, table tennis, billiards, and other recreation on-site;
Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters);
And more

If you are looking to join a company that will recognize your efforts, and help you progress in your career, apply today

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