Guest Service Representative

4 weeks ago

Fayetteville, United States Schulte Companies Full time
Job Description

Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Fayetteville and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned
EDUCATION AND EXPERIENCE
  • Prior Customer Service Experience
  • High School Diploma/GED


KNOWLEDGE, SKILLS AND ABILITIES
  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills


BENEFITS/ PERKS
  • Work today, get paid today, with Daily Pay
  • Free telemedicine and virtual mental health care access for all team members starting day one
  • Multiple health insurance and life insurance options
  • 401k plan + company match
  • Paid time off for eligible team members
  • Holiday pay/ paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms

  • Savings Marketplace discounts on event tickets, electronics, gym memberships + more


*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.

  • Guest Services Representative

    2 weeks ago

    Fayetteville, North Carolina, United States Extended Stay Full time

    Extended Stay Guest Services RepresentativeWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Extended Stay. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key Responsibilities:Assist...

  • Guest Service Representative

    3 weeks ago

    Fayetteville, North Carolina, United States free-classifieds-usa Full time

    Guest Service Representative Job DescriptionWe are seeking a highly skilled Guest Service Representative to join our team at the Courtyard Fayetteville. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Process guest...

  • Guest Service Representative

    3 days ago

    Fayetteville, North Carolina, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests, responding to their requests and needs in a timely and courteous manner.Key ResponsibilitiesAnswer incoming telephone calls and respond to guest inquiries in a professional and friendly manner.Provide information and services to guests at...

  • Guest Service Representative

    4 weeks ago

    Fayetteville, North Carolina, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests, responding to their needs and requests in a timely and courteous manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesProvide excellent...

  • Guest Service Representative

    3 months ago

    Fayetteville, United States Schulte Companies Full time

    Schulte Companies - 70 N East Ave [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and common...

  • Guest Service Representative

    3 weeks ago

    Fayetteville, North Carolina, United States free-classifieds-usa Full time

    Guest Service Representative Job DescriptionWe are seeking a highly skilled Guest Service Representative to join our team at Courtyard Fayetteville. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Process guest...

  • Guest Services Representative

    3 weeks ago

    Fayetteville, North Carolina, United States Extended Stay Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Extended Stay. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key ResponsibilitiesAssist guests at all times, responding to...

  • Guest Services Representative

    2 weeks ago

    Fayetteville, North Carolina, United States Extended Stay Full time

    Extended Stay - 408 Owen Dr. Job Summary:As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a positive experience during their stay with us.Key Responsibilities:• Assist guests at all times and respond to their...

  • Guest Service Ambassador

    3 weeks ago

    Fayetteville, Arkansas, United States Schulte Companies Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Collegiate Hotel Group. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and...

  • Guest Service Representative

    2 weeks ago

    Fayetteville, United States Schulte Full time

    Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Fayetteville and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing, assembling and delivering...

  • Guest Service Rep

    2 months ago

    Fayetteville, United States Strand Hospitality Services Full time

    Description Join the Holiday Inn Express Fayetteville South, a Strand Hospitality managed hotel! We offer competitive pay and benefits for our valued employees! Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the option to...

  • Guest Service Rep

    2 weeks ago

    Fayetteville, United States Strand Hospitality Services Full time

    Description Join the Holiday Inn Express & Suites Fayetteville South, a Strand Hospitality managed hotel! We offer competitive pay and benefits for our valued employees! Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States Golden Corral Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to provide exceptional guest experiences at Golden Corral. As a key member of our front-of-house team, you will be responsible for creating lasting impressions on our guests.Key Responsibilities:Guest Service: Greet guests warmly, offer assistance, and ensure a smooth dining...

  • Customer Service Representative

    3 hours ago

    Fayetteville, North Carolina, United States Naman Hotels Full time

    Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Naman Hotels. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring that every interaction with our guests is memorable and positive.Key...

  • Guest Services Agent

    4 months ago

    Fayetteville, United States Naman Hotels Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description We are currently searching for the best and brightest in the...

  • Customer Service Representative

    2 weeks ago

    Fayetteville, Arkansas, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide...

  • Member Services Representative

    2 days ago

    Fayetteville, Georgia, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience in our Judgement Free Zone.Key...

  • Guest Service Team Member

    3 weeks ago

    Fayetteville, United States Wingstop Full time

    Wingstop - 1936 Skibo Road - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    3 weeks ago

    Fayetteville, United States Wingstop Full time

    Wingstop - 1237 Martin Luther King Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests...

  • Guest Service Team Member

    3 weeks ago

    Fayetteville, United States Wingstop Full time

    Wingstop - 770 Glynn St N. - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...