Guest Service Representative

3 weeks ago


Fayetteville, North Carolina, United States free-classifieds-usa Full time
Guest Service Representative Job Description

We are seeking a highly skilled Guest Service Representative to join our team at Courtyard Fayetteville. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:

  • Process guest check-ins and check-outs, verifying reservations and requesting payment
  • Operate the telephone switchboard and respond to guest requests
  • Run daily reports and identify special requests
  • Count and secure bank, complete end-of-day activities, and post charges to accounts
  • Print and fold folios and ensure they are placed under each guest room door

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to stand for long periods and move around the hotel

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

Apply now at Marriott International Careers



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