Financial Aid Generalist
4 weeks ago
Job Type: Classified 35 hrs
Job Number: 2022-SG-6
Division: Strategic Enrollment Management
Department: SESA - Financial Aid
Opening Date: 08/12/2024
General Description of the Position
DSU is seeking a compassionate, bright, and innovative individual committed to continuous improvement and supporting students in achieving their goals. If you are dedicated to the premise that education changes lives, and are fully engaged in realizing that vision, we're looking for you
The Financial Aid Generalist assists in the day-to-day operations of the Office of Financial Aid. The primary focus is support (phones, emails, and work queues) for Financial Aid. Additionally, this position will be responsible for various processing requirements.
Essential Functions & Required Knowledge, Skills and Abilities
The following are the functions essential to performing this job.
1. Serve as the first point of contact for students/parents with the financial aid office to provide customer service through in-person, phone, and email.
2. Primary on all assigned work queues, email and message center communications.
3. Provide financial aid information to students/parents regarding the application process, needs determination, verification, and status of their financial aid application in accordance with all applicable laws, regulations, and policies.
4. Serve as an information resource for incoming students, transfers, and re-entering students and continuing students to research and assist financial aid counselor/professional staff in resolving student eligibility issues, determining eligibility for financial aid, and award processing issues.
5. Troubleshoot student accounts to ensure funds are received including following up with students regarding any missing documents, unit/program changes, enrollment delays and the satisfactory academic progress appeals process.
6. Support the collection of required documentation and processing of forms related to functional areas within the unit.
7. Assist in creation and maintenance of electronic financial aid forms
8. Assist in the coordination of information gathering for annual financial aid audits
9. Uses Image Now or Banner Document Management System (BDMS) to manage and process financial aid and other related documents.
10. Monitors Image Now and/or BDMS and electronic form submissions, validate documents for release into Image Now and/or BDMS.
11. Using Image Now and/or BDMS scans financial aid documents and conducts review of computerized imaging indexes of documents to ensure accuracy and conformance to accepted standards and quality for the imaging system.
12. Performs other duties as assigned
Individuals in this job may be assigned one or more of the following tasks on a rotating or as-needed basis.
1. On an occasional basis, travel to an off-campus meeting site to attend institutional workshops
2. Provide support to other strategic enrollment departments, as needed.
3. Handle discrepancy resolutions of awards.
4. Required to work some evenings and weekends.
The individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
1. The ability to communicate effectively in a professional manner is a must.
2. Knowledge of all regulations, policies and procedures governing financial aid programs ensuring institutional compliance at all times.
3. Knowledge of departmental policies and procedures.
4. Knowledge of University policies and procedures.
5. Knowledge of external funding criteria for each scholarship.
Qualification Standards
1. Education: Equivalent to an Associates Degree in Business, Public Administration or a related field from an accredited college, one (1) or more years of experience may substitute degree requirements. B.A. or B.S. preferred.
2. Successful experience: Comprehensive knowledge of Title IV laws and regulations; proven success in customer service; excellent written and oral communications; computer proficiency; organizational skills. Experience working with a complex data system, preferably Ellucian/Banner.
3. Other: Professional demeanor and ability to work effectively with various constituencies including potential/incoming students and their families, current students and their families, faculty, administrators, and the public.
Performance Standards & EEO Statement
EEO Statement
Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.
Equal opportunity employer/program'' and "auxiliary aids and services are available upon request to individuals with disabilities''.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
To learn more details, visit the and the
-
Financial Aid Advisor
2 weeks ago
Dover, Delaware, United States Delaware State University Full timeJob Title: Financial Aid CounselorCompany Name: Delaware State UniversitySalary: $41,000.00 AnnuallyLocation: DoverJob Type: ProfessionalDivision: Strategic Enrollment ManagementDepartment: SESA - Financial AidOverview of the Role: The Financial Aid Counselor plays a crucial role in the administration and distribution of financial assistance to students....
-
Financial Aid Counselor
9 hours ago
Dover, United States Delaware State University Full timeThis position is directly responsible for administering and awarding financial aid to students and advises students and parents regarding financial aid matters. Responsible for counseling students and parents/guardians on all aspects of the financial Financial, Counselor, Skills, Student
-
Financial Aid Support Specialist
7 days ago
Dover, Delaware, United States Delaware State University Full timePosition Overview:Delaware State University is in search of a dedicated and innovative professional who is passionate about enhancing student success through effective financial aid support.Role Summary:The Financial Aid Support Specialist plays a crucial role in the daily functions of the Financial Aid Office. This position is primarily focused on providing...
-
Financial Aid Support Specialist
2 weeks ago
Dover, Delaware, United States Delaware State University Full timePosition Overview: Delaware State University is in search of a dedicated and innovative individual who is passionate about enhancing student success and committed to continuous improvement. The Financial Aid Support Specialist plays a crucial role in the daily operations of the Financial Aid Office. This position primarily focuses on providing assistance...
-
Financial Aid Support Specialist
7 days ago
Dover, Delaware, United States Delaware State University Full timePosition Overview: Delaware State University is in search of a dedicated and innovative professional who is passionate about empowering students to reach their educational aspirations. The Financial Aid Support Specialist plays a crucial role in the daily functions of the Financial Aid Office. This position primarily focuses on providing assistance through...
-
Higher Education Financial Aid Consultant
1 week ago
Dover, Delaware, United States Delaware State University Full timeJob Title: Financial Aid CounselorCompany Name: Delaware State UniversitySalary: $41,000.00 AnnuallyLocation: DoverJob Type: ProfessionalDivision: Strategic Enrollment ManagementDepartment: SESA - Financial AidOverview of the Role: The Financial Aid Counselor is responsible for the management and distribution of financial assistance to students. This role...
-
Financial Operations Manager
7 days ago
Dover, Delaware, United States Jobot Full timeHealthcare Accounting SupervisorWe are a prominent healthcare organization seeking a skilled Accounting Supervisor to enhance our financial operations. The ideal candidate should possess substantial experience in healthcare finance and hold a CPA certification. We provide a competitive compensation package, comprehensive benefits, and a collaborative work...
-
Financial Operations Manager
7 days ago
Dover, Delaware, United States Jobot Full timeAccounting Manager - Healthcare SectorWe are a prominent healthcare organization seeking a skilled Accounting Manager to oversee our financial operations. The successful candidate will possess substantial experience in healthcare finance and ideally hold CPA certification. We provide a competitive compensation package, comprehensive benefits, and a...
-
Financial Operations Manager
7 days ago
Dover, Delaware, United States Jobot Full timeAccounting Manager - Healthcare SectorWe are a prominent healthcare organization seeking a seasoned Accounting Manager to oversee our financial operations. The successful candidate will possess a strong background in healthcare finance and ideally hold CPA certification. We provide a competitive compensation package, comprehensive benefits, and a...
-
Advanced Financial Advisor
2 weeks ago
Dover, Delaware, United States DelDOT Full timeOverview This role encompasses high-level fiscal advisory responsibilities, focusing on the analysis of financial transactions and documentation while preparing comprehensive financial statements and managing fund accounts. The position requires a significant degree of independence in executing complex fiscal advisory tasks with minimal oversight. A...
-
Financial Services Professional
3 months ago
Dover, United States Bankers Life Full timeFinancial Services Professional - Hybrid Experience Location: Dover, DE, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you...
-
Patient Care Aide
2 weeks ago
Dover, United States Langdon Place of Dover Full timeLangdon Place of Dover is Actively Seeking Licensed Nurse AidesAre you equipped with the necessary skills, experience, and motivation to excel in this role? Discover the details below.Position Type: Part-timeShifts Available: All shiftsCompensation: New wage structure and shift differentialsBenefits Overview:* Assistance with Nursing Student Loan Debt and...
-
Financial Operations Advisor I-II
2 weeks ago
Dover, Delaware, United States DelDOT Full timeOverview The individual in this role will assist in the interpretation of payroll policies for a large workforce within the Maintenance & Operations division. Key responsibilities include: supporting employees through various communication channels by clarifying payroll policies, auditing timesheets and payroll reports, managing timekeeping for a...
-
Dietary Aide
2 months ago
Dover, United States New Hampshire Catholic Charities Full timeJob DescriptionJob DescriptionDescription:Join Our Award-Winning Team at St. Ann Rehabilitation and Nursing Center!Are you passionate about providing excellent care? St. Ann Rehabilitation and Nursing Center in Dover, NH, is seeking Full-Time and Part-Time Dietary Aides to join our outstanding team. As a 5-star facility with three consecutive years of...
-
Healthcare Aide
2 weeks ago
Dover, United States Langdon Place of Dover Full timeLangdon Place of Dover is seeking Licensed Nursing Assistants (LNAs)Are you equipped with the necessary skills, experience, and determination to excel in this position? Explore the details below.Position Overview:This role is part-time and encompasses all shifts with competitive wages and shift differentials.Benefits Offered:* Assistance with Nursing Student...
-
Licensed Nurse Aide
1 month ago
Dover, United States Langdon Place of Dover - Dover, NH Full timeLangdon Place of Dover is Now Hiring for LNAs!Part-time. ALL Shifts. New Wages & Shift Differentials.APPLY TODAY! Benefits*Nursing Student Loan Debt Repayment and Tuition Assistance*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist financially with...
-
Healthcare Accounting Supervisor
7 days ago
Dover, Delaware, United States Jobot Full timeHealthcare Accounting SupervisorWe are a prominent healthcare organization seeking a skilled Accounting Supervisor to oversee our financial operations. The successful candidate will possess a strong background in healthcare finance and ideally hold CPA credentials. We provide a competitive compensation package, comprehensive benefits, and a collaborative...
-
Healthcare Accounting Supervisor
2 weeks ago
Dover, Delaware, United States Jobot Full timeAccounting Manager - Healthcare SectorWe are a prominent healthcare organization seeking a skilled Accounting Manager to oversee our financial operations. The successful candidate will possess a strong background in healthcare finance and ideally hold CPA certification. We provide a competitive compensation package, comprehensive benefits, and a...
-
Healthcare Accounting Supervisor
2 weeks ago
Dover, Delaware, United States Jobot Full timeAccounting Manager - HealthcareWe are a prominent healthcare organization seeking a skilled Accounting Manager to oversee our financial operations. The successful candidate will possess a strong background in healthcare finance and ideally hold CPA certification. We provide a competitive compensation package, comprehensive benefits, and a collaborative work...
-
Licensed Nurse Aide
1 month ago
Dover, United States Langdon Place of Dover - Dover, NH Full timeLangdon Place of Dover is Now Hiring for LNAs!Part-time. ALL Shifts. New Wages & Shift Differentials.APPLY TODAY! Benefits*Nursing Student Loan Debt Repayment and Tuition Assistance*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist financially with...