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Technical Account Manager
2 months ago
Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors. Our mission is to Provide our customers with people and technology that results in cost-effective enterprise solutions. We do this by creating an environment where our people leverage technology and process to build innovative and sustainable solutions. We value our employees and always act with integrity, embrace teamwork, and deliver excellent customer service.
Technical Account Manager
Position Summary:
We are looking for a tech-savvy technical account manager to build our client base and increase customer satisfaction by providing technical support before and after-sales. The technical account manager should be able to satisfy client queries in a timely manner and train clients to use products as well as work with the sales team to increase sales.
To be successful as a technical account manager, you should have excellent technical skills and knowledge, as well as sales ability and interpersonal skills. Ultimately, a good technical account manager is tech-savvy, analytical, and well organized.
Key Responsibilities:
Increasing sales and winning new business.
Providing technical support to customers before and after-sales.
Evaluating customer needs to suggest upgrades or additional features.
Training customers to use their products.
Answering product-related queries in a timely manner.
Maintaining customer relationships and ensuring customer satisfaction.
Providing reports to developers and stakeholders on product performance.
Ensuring deliveries arrive on time and in a good condition.
Tracking account metrics.
Develop service delivery plans.
Lead, coordinate, and deliver technical projects.
Minimum Qualifications:
An Bachelor's degree in MIS or related field or relevant experience.
Knowledge in industrial business development and marketing and knowledge of technical product sales and service.
Experience in technical support and sales.
Good technical and product knowledge.
Excellent communication and interpersonal skills.
Good critical thinking and problem-solving skills.
Working knowledge of sales software.
Preferred Knowledge/Skills:
RFID and sensor systems
Integrating AIT(Automatic Identification Technology) hardware/software
IOT (the Internet of Things)
Experience in coordinating and delivering technical projects
What can a CDO employee expect?
At CDO Technologies, we believe in taking care of our employees with a comprehensive benefits package. Our health and welfare benefits include two medical plan options along with a LiveHealth program to see a doctor online anytime day or night. CDO offers dental, vision, and a Flexible Spending Account for medical or childcare. Employees may also enroll in a 401(k) plan with their first paycheck. Full-time employees also receive company paid short- and long-term disability and life insurance. We also provide tuition reimbursement, professional development, and certification reimbursements. Finally, CDO also offers employees a generous leave program including paid holidays, vacation, and sick leave.
CDO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.
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