Client Support IV

4 weeks ago

Omaha, United States ApTask Full time
About Client:
Client is a global financial technology company that provides a wide range of solutions and services to the financial industry.
As a leading provider of technology solutions, Client offers a comprehensive suite of products and services designed to facilitate efficient banking operations, enhance customer experiences, and drive digital transformation. Its offerings encompass core banking systems, digital banking platforms, payment processing solutions, risk management tools, and data analytics capabilities.

Rate Range: $18-$20.93/Hr

Job Description:
  • In addition, branded currency is much more than a gift card.
  • The possibilities of how to manufacture, distribute and use a gift card both physically and digitally are endless. Our role in this ecosystem is to help our clients deliver experiences to their consumers while realizing their revenue objectives.
  • We immerse ourselves in a brand, find unique opportunities for growth then outline the program - from design, physical products, digital options, merchandising, market testing, analytics, etc.
  • This is a revenue focused role where you will provide essential support to the Advisory and Card Specialist team in managing a diverse client portfolio, ensuring seamless collaboration with both internal cross-functional teams and external stakeholders.
  • Your responsibilities include overseeing the complete lifecycle of Closed Loop Prepaid client orders and serving as the primary point of contact for resolving any issues raised by clients or suppliers.
  • Your contribution is vital in maintaining the integrity of our client services and supporting our revenue generation efforts.
In this dynamic role, you will be supporting our team in:
  • Project Management: Oversee gift card production, from quotes to orders, ensuring successful project delivery. Communicate effectively with clients and teams, manage risks, and maintain project control. Handle escalations and negotiations, and manage multiple projects simultaneously, providing leadership to Card Specialists.
  • Reporting and Oversight (Deliver portfolio updates and work with finance for accurate billing, contributing to the overall success and efficiency of the team.
  • This role requires a proactive approach to client engagement, project management, and continuous improvement within the portfolio.
Basic Qualifications:
  • Educational Background: Minimum of an Associate's degree .
  • Industry Experience: A track record in Card Production with a consultative approach. Additional experience in Product Development/Management or Marketing is advantageous.
  • Project Management: Demonstrated expertise in managing projects with a focus on client engagement and relationship building.
  • Communication Skills: Exceptional interpersonal abilities with a detail-oriented mindset and a clear, precise communication style.
  • Collaboration: Ability to work with a wide range of individuals and coordinate efforts across dispersed teams.
  • Proactivity: A forward-thinking attitude, adaptable to various work levels, with a focus on achieving outcomes that drive revenue.
  • Portfolio Management: Skilled in overseeing a range of projects, with the capacity to handle multiple priorities simultaneously.
  • Client Interaction: Experience in engaging with external clients and maintaining a high level of organization and focus.


Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com

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