Client Support Specialist
1 week ago
Are you an experienced Client Support Specialist with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Client Support Specialist to work at their company in Omaha, NE.
Position Summary: This is a revenue-focused role where you will provide essential support to the Advisory and Card Specialist team in managing a diverse client portfolio, ensuring seamless collaboration with both internal cross-functional teams and external stakeholders. Your responsibilities include overseeing the complete lifecycle of Closed Loop Prepaid client orders and serving as the primary point of contact for resolving any issues raised by clients or suppliers. Your contribution is vital in maintaining the integrity of our client services and supporting our revenue generation efforts.
Primary Responsibilities/Accountabilities:
- Project Management: Oversee gift card production, from quotes to orders, ensuring successful project delivery. Communicate effectively with clients and teams, manage risks, and maintain project control. Handle escalations and negotiations, and manage multiple projects simultaneously, providing leadership to Card Specialists.
- Reporting and Oversight: Deliver portfolio updates and work with finance for accurate billing, contributing to the overall success and efficiency of the team.
- This role requires a proactive approach to client engagement, project management, and continuous improvement within the portfolio.
Qualifications:
- Educational Background: Minimum of an Associate’s degree.
- Industry Experience: A track record in Card Production with a consultative approach. Additional experience in Product Development/Management or Marketing is advantageous.
- Project Management: Demonstrated expertise in managing projects with a focus on client engagement and relationship building.
- Communication Skills: Exceptional interpersonal abilities with a detail-oriented mindset and a clear, precise communication style.
- Collaboration: Ability to work with a wide range of individuals and coordinate efforts across dispersed teams.
- Proactivity: A forward-thinking attitude, adaptable to various work levels, with a focus on achieving outcomes that drive revenue.
- Portfolio Management: Skilled in overseeing a range of projects, with the capacity to handle multiple priorities simultaneously.
- Client Interaction: Experience in engaging with external clients and maintaining a high level of organization and focus.
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