Client Support

2 months ago

Omaha, United States Talent Software Services, Inc. Full time


Client Support IV

Job Summary: Talent Software Services is in search of a Client Support for a contract position in Omaha, NE. The opportunity will be one year with a strong chance for a long-term extension.

Position Summary: This is a revenue-focused role where you will provide essential support to the Advisory and Card Specialist team in managing a diverse client portfolio, ensuring seamless collaboration with both internal cross-functional teams and external stakeholders. Your responsibilities include overseeing the complete lifecycle of Closed Loop Prepaid client orders and serving as the primary point of contact for resolving any issues raised by clients or suppliers. Your contribution is vital in maintaining the integrity of our client services and supporting our revenue generation efforts.

Primary Responsibilities/Accountabilities:

  • Project Management: Oversee gift card production, from quotes to orders, ensuring successful project delivery. Communicate effectively with clients and teams, manage risks, and maintain project control. Handle escalations and negotiations, and manage multiple projects simultaneously, providing leadership to Card Specialists.
  • Reporting and Oversight: Deliver portfolio updates and work with finance for accurate billing, contributing to the overall success and efficiency of the team.
  • This role requires a proactive approach to client engagement, project management, and continuous improvement within the portfolio.



Qualifications:

  • Educational Background: Minimum of an Associate’s degree.
  • Industry Experience: A track record in Card Production with a consultative approach. Additional experience in Product Development/Management or Marketing is advantageous.
  • Project Management: Demonstrated expertise in managing projects with a focus on client engagement and relationship building.
  • Communication Skills: Exceptional interpersonal abilities with a detail-oriented mindset and a clear, precise communication style.
  • Collaboration: Ability to work with a wide range of individuals and coordinate efforts across dispersed teams.
  • Proactivity: A forward-thinking attitude, adaptable to various work levels, with a focus on achieving outcomes that drive revenue.
  • Portfolio Management: Skilled in overseeing a range of projects, with the capacity to handle multiple priorities simultaneously.
  • Client Interaction: Experience in engaging with external clients and maintaining a high level of organization and focus.

If this job is a match for your background, we would be honored to receive your application

Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk

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