Sr. Escrow Officer

2 weeks ago

Dallas, United States HomeServices of America Inc Full time

Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead a team who perform a wide range of duties related to escrow operations. Partners with and acts as a liaison between groups to ensure that compliance, policy and adherence, production goals, and timelines are met.

Job Duties and Responsibilities

1. Able to perform all duties as outlined in the Escrow Officer job description.

2. Responsible for retention of clients and development of new business.

3. Supervise and provide guidance to all staff members.

4. Conduct educational and informational meetings for the staff. Provide and oversee training for staff.

5. Assign files as they are received by the branch.

6. Attend sales meetings, real estate company events, company escrow meetings, company management meetings.

7. Receive and respond to customers inquires and complaints in a prompt and professional manner.

8. Resolve issues that may arise resulting from closing or day-to-day operations.

9. Monitor productivity of staff members to ensure customer service time needs are met.

10. Review and approve invoices for payment in relation to office expenses.

11. Perform any additional responsibilities as requested or assigned.

Qualifications

Education:

Minimum of high school diploma or the equivalent.

Experience:

Two years of supervisory experience preferred. 7 years experience as an Escrow Officer.

Knowledge and Skills:

Strong personal computer skills. Position may require strong marketing and sales skills. Superior communication skills, including presentation skills. Strong interpersonal and customer service skills. And ability to work as a member in a team-oriented environment. Ability to prioritize and handle multiple tasks and projects concurrently under deadline pressure, with ability to occasionally work extra hours during peak times of the month. High degree of integrity, self-motivated, organized, detail oriented, and possesses a strong aptitude for figures. Effective analytical and problem-solving skills.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

Position requires approval from the Department of Corporations.

EOE #J-18808-Ljbffr

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