Mortgage Servicing Specialist

2 weeks ago


Dallas, United States Southwest Funding Full time

JOB DESCRIPTION:

·      Record and manage daily transactions in Loan Vision Accounting system and Encompass Loan Origination System

·      Onboard and manage customer mortgage and escrow accounts

·      Handle billing by producing monthly mortgage statements

·      Respond to Operations and Investor requests for pay histories

·      Manage customer inquiries via email and phone

·      Manage receivables from customers and investors

·      Reconcile borrower mortgage and escrow accounts

·      Comply with Escrow Analysis requirements

·      Manage the transfer of servicing:

·  Produce and send Goodbye letters

·  Will be contact person for Company Held Loans on repurchases and sales

·  Handle final reconciliations

·      Respond to communication from customers via telephone and email

·      Assist in monthly closing duties: Accruals, calculations, reconciliations, etc.

·      Assist The Company in implementing upgrades to accounting processes and automation.

·      Other duties and special projects as needed.

 

QUALIFICATIONS:

·      Loan Vision

·      Encompass

·      Isolved

·      Excellent Microsoft Office skills (Excel, Word). Strong with formulas, Pivot tables, V-Lookup, etc.

·      Accounting experience required. Experience with much of the above job description preferred.

·      Ability to organize and manage responsibilities.

·      Ability to communicate effectively.


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