Service Advisor

1 month ago

Jamestown, United States Butler Machinery Company Full time
Job DescriptionJob DescriptionService Advisor - Truck / Construction

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace


Responsibilities:

  • Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
  • Seeks customer feedback proactively, anticipates problems and responds promptly.
  • Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department.
  • Responds and follows up to employee issues and concerns.
  • Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
  • Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
  • Advises Service Manager of all customer complaints.
  • Assists the team in the implementation of Contamination Control Guidelines.
  • Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.
  • Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
  • Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conducts self in the presence of customers and community in a professional image of Butler Machinery Company.
  • Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts.
  • Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Organizes, communicates, and delegates responsibilities and priorities to employees to ensure the successful operation of the department.
  • Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
  • Communicates with and coaches employees on assignments, providing technical expertise as needed.
  • Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.
  • Works within and promotes vision, mission, and values of BMC.
  • Performs other duties as assigned.


Qualifications:

  • A High school and/or technical school education or equivalent combination of experience, training and/or education required.
  • Previous Construction experience is preferred.
  • Strong customer service skills
  • Strong computer skills
  • Strong technical knowledge
  • Excellent oral and written communication skills
  • Strong time management skills
  • Ability to multi-task


As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

  • 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
  • Health Insurance – 4 plan options including 3 High Deductible plans
  • Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
  • Flexible Benefit Plans
  • Dental Insurance – 2 plan options
  • Vision Insurance
  • Basic Life/AD&D and Supplemental Life Insurance
  • Employer paid Short-Term Disability Coverage – 60% of base pay/salary
  • Long-Term Disability Coverage
  • Maternity / Paternity Benefits
  • Holidays
  • Paid Time Off (PTO)
  • 401(K) Plan
  • Employee Assistance Program (EAP) – including Health Coaching
  • SmartDollar – employer paid financial planning program
  • Legal Shield/ID Shield products
  • AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability

Butler Machinery Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

EOE/Minorities/Females/Vet/Disability
#LI-Onsite

  • Auto Service Advisor

    2 months ago

    Jamestown, United States Independent Auto and Diesel Repair Full time

    Job DescriptionJob DescriptionIndependent Auto and Diesel Repair in Jamestown, TN is looking to hire a full-time Auto Service Advisor / Service Writer to assist customers, prepare estimates, and schedule services. Do you have a talent for providing great customer service? Are you interested in a career with a state-of-the-art automotive shop? Would you like...

  • Customer Service Advisor

    4 weeks ago

    Jamestown, United States Ed Shults Ford Full time

    As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true...

  • Customer Service Advisor

    2 months ago

    Jamestown, United States DCR Systems, LLC Full time

    Job DescriptionJob DescriptionJob descriptionOverview:The Accident Repair Center is a dealer-based collision center located in Jamestown, NY. We are growing and looking to hire an Office Administrator to join our team. We are OE Certified in a number of manufacturers to provide our customers a 100% safe and factory certified repair due to our employees...

  • Automotive Service Technician

    3 months ago

    Jamestown, United States Ed Shults Of Warren Full time

    Job DescriptionJob DescriptionWe are seeking Automotive Service Technicians at Ed Shults of Warren!What We Offer*SIGNING BONUS FOR QUALIFIED CANDIDATES*Competitive compensationPaid Vacation (after 1 year of employment)NO COST, NO DEBT employee college degree programCompany Benefits - Medical, Dental & Vision, 401KProfessional work environmentTechnician...

  • Customer Service Representative

    2 months ago

    Jamestown, United States Dacotah Banks Full time

    ** Customer Service Representative** **Job Category****:** Employee **Requisition Number****:** CUSTO002066 Showing 1 location **Job Details** **Description** **Job Summary** Under the support of the Market Retail Leader, you will serve as an advisor with a holistic understanding of the mission of Dacotah Bank. You will help achieve the goals of Dacotah Bank...

  • Service Writer

    3 months ago

    Jamestown, United States Independent Auto and Diesel Repair Full time

    Job DescriptionJob DescriptionIndependent Auto and Diesel Repair in Jamestown, TN is calling all customer service rockstars to apply to join our team as a full-time Service Writer - Automotive Customer Service Rep!WHY YOU SHOULD JOIN OUR TEAMWe are a state-of-the-art automotive shop that lets you enjoy weekends off. We pay our Service Writer - Automotive...

  • Ford Lincoln Automotive Technician

    6 days ago

    Jamestown, Virginia, United States Ed Shults Ford-Lincoln Full time

    Join Our Team as a Ford Lincoln Automotive TechnicianEd Shults Ford-Lincoln is a prominent dealership group dedicated to providing exceptional automotive services. We pride ourselves on our commitment to quality and customer satisfaction.What We Offer:Competitive Compensation: Enjoy a guaranteed income along with productivity-based commissions.Paid Time Off:...

  • Automotive Repair Specialist

    1 day ago

    Jamestown, Virginia, United States Ed Shults Of Warren Full time

    Position OverviewEd Shults of Warren is looking for skilled Automotive Service Technicians to join our dynamic team.What We Provide*SIGNING BONUS FOR QUALIFIED CANDIDATES*Attractive salary structurePaid time off after one year of servicePaid holidays throughout the yearNO COST, NO DEBT college degree program for employeesComprehensive benefits package...

  • Automotive Repair Specialist

    1 day ago

    Jamestown, Virginia, United States Ed Shults Of Warren Full time

    Job OverviewEd Shults of Warren is in search of skilled Automotive Service Technicians to join our dynamic team.What We Provide*SIGNING BONUS FOR QUALIFIED CANDIDATES*Attractive salary packagePaid time off (after one year of service)Paid holidaysNO COST, NO DEBT employee college degree programComprehensive benefits - Medical, Dental & Vision, 401K with...

  • Automotive Repair Specialist

    7 days ago

    Jamestown, Virginia, United States Ed Shults Of Warren Full time

    Job OverviewEd Shults of Warren is looking for skilled Automotive Service Technicians to join our dynamic team.What We Provide*SIGNING BONUS FOR QUALIFIED CANDIDATES*Attractive salary packagePaid time off (after one year of service)Paid holidaysNO COST, NO DEBT employee college degree programComprehensive benefits including Medical, Dental & Vision, 401K...

  • Automotive Repair Specialist

    6 days ago

    Jamestown, California, United States Sierra Motors Full time

    Join Our Growing Team at Sierra MotorsAbout UsSierra Motors is on the lookout for skilled Automotive Repair Specialists. If you are seeking a change from the hustle and bustle of urban life, we offer a unique opportunity to work in a serene environment where the cost of living is significantly lower. Our location is ideal for those who wish to settle down...

  • Heavy Line Transmission Automotive Specialist

    2 days ago

    Jamestown, California, United States Sierra Motors Full time

    Join the Sierra Motors Family!Exciting Opportunities AwaitAre you seeking a rewarding career in automotive technology? At Sierra Motors, we are currently looking for skilled Transmission and Heavy Line Technicians to join our dynamic team. We understand the importance of work-life balance and offer flexible scheduling options to suit your needs.Why Choose...

  • Operations Director

    4 days ago

    Jamestown, United States JK Consultants Full time

    Job DescriptionJob DescriptionAre you an exceptional and high-performing Director of Operations in Landscape Maintenance with a talent for optimizing people, projects, processes, client relationships, safety, and profitability? We are excited to invite you to join our incredible company and contribute to our continued success.Key Responsibilities:Leadership...

  • Operations Director

    2 months ago

    Jamestown, United States JK Consultants Full time

    Job DescriptionJob DescriptionAre you an exceptional and high-performing Director of Operations in Landscape Maintenance with a talent for optimizing people, projects, processes, client relationships, safety, and profitability? We are excited to invite you to join our incredible company and contribute to our continued success.Key Responsibilities:Leadership...

  • Front Desk Representative

    1 week ago

    Jamestown, United States FAMILY HEALTH MEDICAL SERVICES Full time

    Job Type Full-time Description We are seeking a friendly, organized, and detail-oriented individual to join our healthcare team as a Medical Office Front Desk Representative. This critical role serves as the first point of contact for our patients and visitors, ensuring a welcoming and efficient experience. The ideal candidate will possess excellent...

  • Rooming Nurse

    3 months ago

    Jamestown, United States FAMILY HEALTH MEDICAL SERVICES Full time

    Job Type Full-time Description We are searching for an LPN to join our primary care medical office in Jamestown NY. Our Company Values: We strongly believe in the value of family and strive to provide work / life balance for all of our employees. While our departments vary, the importance of each does not, which is why we all follow the same values across...