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Customer Service Representative

2 months ago

Dayton, United States Rise Up International Full time

THIS ROLE REQUIRES A DAILY COMMUTE We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities High volume of in-store customers Identify customer needs, collect relevant information, and provide solutions Use best practices in customer service techniques to develop rapport and build relationships with customers Meet personal and team quotas Attend training workshops to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred but not required Comfortable using a smart device Excellent verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively #J-18808-Ljbffr