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South Weymouth, United States VCA Animal Hospitals Full timeVCA South Shore (Weymouth) Animal Hospital seeking an experienced Client Service Professional to join our administrative team. In this role, you will work closely with our clients and veterinarians to provide outstanding customer service and facilita Client Service, Representative, Service, Client, Animal Care, Retail
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South Weymouth, Weymouth, MA , USA, United States VCA Animal Hospitals Full timeJob Summary:VCA Animal Hospitals is seeking a highly skilled and compassionate Client Service Representative to join our team. As the face of our hospital, you will be responsible for providing exceptional customer service to our clients and their pets.Key Responsibilities:Client Service: Greet visitors warmly, guide clients and their pets to exam rooms, and...
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Weymouth, Massachusetts, United States VCA Animal Hospitals Full timeVCA South Shore (Weymouth) Animal Hospital is on the lookout for a seasoned Client Service Professional to become a vital part of our management team as a Customer Service Team Leader. In this pivotal role, you will collaborate closely with fellow department leaders and managers to establish company protocols, implement procedural enhancements, and mentor...
Client Service Representative
1 month ago
VCA South Shore (Weymouth) Animal Hospital is seeking an experienced Client Service Professional to join our administrative team. In this role, you will work closely with our clients and veterinarians to provide outstanding customer service and facilitate access to medical care for our patients. In addition, the leadership team at VCA is committed to implementing innovative and effective ideas to change the future of veterinary medicine and we rely on your suggestions and feedback If you are looking to be part of revitalizing this industry, we hope you will consider applying. The right candidate for this job would be an enthusiastic and outgoing personality that loves people and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Providing excellent client service including: Greeting visitors warmly, and guiding clients and their pets to exam rooms. Maintaining an organized work space. Ability to handle sensitive client situations with professionalism. Maintain good working relationships with team members and leaders. Scheduling patient appointments. Helping clients to understand the financial aspects of their visit; processing payments and insurance claims. Assisting clients in selecting the right products and services for their individual pet. Educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Handling inbound and outbound client calls. Ability to work in a fast-moving environment. Light cleaning and organization of retail displays. Flexible weekend availability. This position is for evening shifts only. Typical start times would vary between 2 to 4pm and ending times between 10pm to 12pm. One weekend day is required. Weekend shift would provide a pay differential. The health and well-being of your family is important to us, so we provide access to affordable medical, dental and vision coverage as well as a generous pet discount to care for your furry, scaled or feather family members. In addition, we offer competitive compensation and great benefits, including medical/dental/vision benefits, 401(k) matching, uniforms, generous personal pet care discounts and more Job Types: Part-time, Full-time. Salary: $17.00 - $21.00 per hour. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Paid training Parental leave Vision insurance Ability to commute/relocate: Weymouth, MA 02190: Reliably commute or planning to relocate before starting work (Required). Education: High school or equivalent (Required). Experience: Customer service: 1 year (Required). Work Location: In person. We are proud to be an Equal Opportunity Employer - Veterans / Disabled. #J-18808-Ljbffr
