Housing Coordinator- Bilingual

3 weeks ago

St Charles, United States Fleetcor Full time
Housing Coordinator

What We Need

Corpay is currently looking to hire a Housing Coordinator within our ALE Solutions division. This position falls under our lodging line of business and is located in St. Charles, IL. In this role, you will contribute to the department's efficiency in serving the client's needs by being the liaison to all internal departments, vendors, and policyholders and by addressing inquiries effectively, accurately, and promptly. You will report directly to the Customer Care Department Assistant Manager.

How We Work

As a Housing Coordinator, you will be expected to work in an office/hybrid environment. Corpay will set you up for success by providing:
  • Assigned workspace in location office set up
  • Company-issued equipment
  • Formal, hands-on training
Role Responsibilities

The responsibilities of the role will include:
  • Maintaining a daily tracking log of file assignments using ACT tasks
  • Recording detailed notes of verbal and written correspondence (documenting names/phone numbers of conversations held) in the ACT database
  • Tracking lease end and notification due dates to ensure notice deadlines are met on a daily basis through the temporary housing notification process
  • Corresponding with policyholders to determine their housing status
  • Tracking and confirming monthly move-out dates with policyholders
  • Tracking and confirming furniture pick-up dates
  • Resolving housing and lease issues between landlords and policyholders that may arise during the rental period
  • Collaborating with policyholders, landlords, ANAM/NAM to process and secure extensions and last-minute lease extensions
  • Collaborating with the policyholder, ANAM/NAM, to determine the move-out date and complete file move-out
  • Requesting and negotiating early lease terminations with landlords and processing accordingly as requested by the insured or ANAM/NAM from adjusters
  • Tracking 1-month placements to ensure the policyholder's housing needs are met before their lease expires
  • Coordinating housing relocation with policyholders to ensure new housing arrangements are made before the current housing lease end date
  • Working with policyholders on furniture-only rentals and furniture inventory or buy-out requests
  • Collaborating with the Furniture Coordinator, Move Out Department Assistant Manager, and policyholder on bug-related issues.
  • Receiving and submitting landlord address changes; collecting and inputting new landlord data into ACT; and notifying accounting of changes.
  • Resolving rent inquiries made by insureds or landlords
  • Assisting with calls coming through the MOC ring group and handling customer requests accordingly
  • Performing other duties as assigned
Qualifications & Skills
  • High School diploma or equivalent preferred
  • 3+ years of job-related experience preferred
  • Property Management experience is a plus
  • Computer proficiency in Microsoft Office Excel, Word, and Outlook
  • ACT program experience a plus
  • Excellent verbal & written communication skills, very organized, have strong problem-solving skills, ability to multi-task and be a team player.
  • Attention to detail and accuracy are critical skills for this position
  • Exhibits strong business acumen and sound judgment
  • Ability to mentor coworkers
  • Able to establish and maintain healthy working relationships among team members in the course of work
  • Ability to assist coworkers with tasks
Benefits & Perks
  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacations, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

#LI-KW2 #LI-Hybrid

About the Company:

FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees
(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:
  • Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
  • Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row
  • Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
  • S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:
  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.


Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person's unique perspectives and individual contributions.
Embracing diversity enables our people to "make the difference" at FLEETCOR.

Our Values

FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together
These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details
  • Job Family Service
  • Pay Type Hourly
  • Employment Indicator Employee


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